Richwood Bank W Main St, Springfield

Richwood bank is not customer service oriented. I have been banking with Home City Federal Savings Bank for over 30 years and never had an issue. I would go into Home City, say this is my goal, and they would figure a way to assist me with obtaining that goal. Richwood purchased Home City in 2019 and I have had a horrible experience since that point. I had a title issue with my home that was financed through Home City. Home City extended my loan out 1 year to allow me to get the issue fixed and try to get refinanced. The people at Home City advised they could continue to extend my loan out for a small fee until I was ready to refinance. Never missed a payment. My Home City loan was due June 1st 2019. My family and I are trying to move into a new house. We were under contract and in order to not pay closing costs we tried to extend the Home City loan out. Richwood did extend it out for 30 days (although they made it sound like it was such an inconvenience). The initial house we tried to get fell through, but now we are under contract again, due to close at the end of August. Richwood will not extend the Home City loan out any further. Thus, I have to pay over 3700 for closing costs to Richwood for a house I will be in for less than 30 more days (it is a $100 fee to extend the loan). Why would Richwood do this to a long time, dependable customer? Maybe it is because I choose not to go with them to finance my new home at a 6% interest rate. That is a worse rate than one of those internet based lending firms that throw money to anyone, which quoted me at 5.35% (the rate I got was 4.3%). Do not agree to a mortgage with Richwood until you have shopped around, you will overpay. I will end this with a quote from another disgruntled Richwood customer, "It is tough to do business with a bank that is stuck in no man's land. They are too big to be little, and too little to be big. That is a dangerous place for a banking institution to be."

Thank you for the wonderful service with a smile, moved from a bigger bank and have never been happier!!