Residential Mortgage Services, Inc. Northampton St, Easthampton

Kate was AMAZING! She really went out of her way to help us secure a loan and get us to our end goal! We are extremely happy with the professionalism, quick replies to emails and just general desire to help us get our HOUSE! Would highly recommend to anyone who is looking to buy a house! I know for sure if anything ever changes we are going right back to Kate to help up on our next adventure.

Kate Reagan and her team were excellent on every level throughout my entire process (pre-qualification, offer, acceptance, closing, etc.). From the start, I was immediately under the gun to get a quick 1-day turnaround local loan pre-qualification. Kate responded on the weekend to clearly explain the simple process and quickly delivered the pre-qualification documentation I needed with the necessary amount and a very favorable interest rate. Once my offer was accepted, Kate and her team pointed me to their easy to use app where I got my notification, status updates, and repository for necessary documentation. When it came time to select my homeowners insurer, I was partial to working with Geico based on my customer experience with them, even though Kate suggested another recommended vendor. Once I relayed the quoted policy amount and terms, Kate asserted that her recommended vendor could do significantly better, which she did by saving me $800/year with the same policy requirements. Because of Kate and her teams' comprehensive experience, prompt, professional, and clear communications and solid customer service, I would highly recommend her to anyone looking for a loan.

I worked with Kate Reagan and her team to purchase a property here in Amherst. I was continuously impressed by the top-notch service she and her team provided to me. I worried that I might be annoying with how many questions I had, but Kate, Maryanne, and Sharon were all incredibly helpful and supportive throughout the process. I cannot recommend them highly enough - and I will be sure to return to them the next time my family and I need help with financing, or even just questions. They really made me feel valued, and that no question was too small. If finance is not your thing, you don't need to worry. They broke everything down into clear steps, and made a complicated process seem much easier than it seemed at first. I just wish I had found RMS sooner. I am now going to be a loyal, returning customer!

As a 7-time home buyer, I can reliably say that Kate Reagan and her team at RMS are exceptional. With a sincere personal touch as its foundation, our interactions with RMS were easy and they really went to bat for us to provide the best financing. They are a gem!

I highly recommend RMS as a mortgage lender. My spouse and I were in the process of buying our first home and it almost fell through at the last minute was it not for Kate our loan officer. Many other lenders gave us rates that were absurdly high despite our high credit scores whereas RMS offered us an absurdly low rate and even found credits that we qualified for. My loan officer Kate was awesome beyond measure again - she always made herself available, answered every single questions, made sure she looked into every single loan package option to ensure we had the best one. Their app is also very user friendly and is a great resource to find answers, has a great mortgage calculator and most importantly shows you where you are in the process which reduces the anxiety. The person who referred me to Kate is a real estate attorney and described her as “the best in the business” she’s seen. I have not worked with any other officers but I don’t think I’ll be going against that statement nor need to test out other officers in the future. I think Kate does it for me, 5 star service!

Kate was so great to work with on my recent refinance. She clearly explained all my options and guided me through the process to make it as easy as possible. I felt like Kate had my best interests in mind and was clearly working for ME, not just to get a sale. I highly recommend her and the RMS team.

Picking RMS as my lender was by far the best decision that I could have made. Kate Reagan and her team are phenomenal! From the beginning to the end of the process, the RMS team was very efficient, professional and helpful. I highly reccomend you check them out if you are in need of a lender!

Filled application no reply, had to call to see what is going on.was told to call back , no response again. I guess I am not welcome to this business .