Republic Bank US, Florence

One of the best banking experiences out there. Very friendly well trained staff who follows up and follows through. Ahead of its time with superior tech, Mobile app is very easy to use with Zelle, Mobile deposit, to name a few. Very competitive mortgage and equity line rates with local decisions. Very convenient locations with new ITM technology for a Skype like experience and expanded hours.

Don’t bother banking here. The ATM never works with the cheap child like debit cards issued. So, don’t count on getting any cash without going in during banking hours. The online site is also pitifully old and unresponsive. Issues encountered with the 1990’s style online banking site are handled through Republic’s corporate call center. This would be fine if the call center could actually fix issues, however in my experience these CSR’s will promise you the world just to get you off the line and you’ll never receive the promised follow up calls or emails to get any issue actually fixed. This is also my experience with the branches management, don’t expect to hear back from them unless you (the customer) takes on the initiative. At this point it should come as no surprise that the mobile app is also a joke with very limited abilities when it does work. In short save yourself the time it will take in a few years to transfer all of your assets to a real bank after this place goes out of business.

No banking hours on Saturday? No pictures of deposits when you order picture syayements?

I'm glad someone speaks Spanish here