Fifth Third Bank & ATM Burlington Pike, Florence

Logan Palmiter was exemplary today in assisting me with my account. I’ve had bad experiences with a lot of banks but he makes Fifth Third my go to for now!

My partner and I visited this location today about 10 minutes after 5pm. This location closes at 6pm. My partner went in to cash his check from work (like he does every Friday) and had subpar service. His check got deposited and normally there is $100 available until the check clears which we are aware of. After leaving this location, his card was declined. So we went back to this location and the clerk very unprofessional said “We don’t do that anymore.” It is fine if a policy is changed within a week of doing the exact same thing, but there is much more ways to go about informing your customers. We will be pulling his account from this location despite being customers for years.

My wife and I visited this branch for two reasons: 1. For her to cash in US Savings bonds 2. Exchange dollars for Euros We had called ahead and were told they will redeem bonds for non-account holders. We arrived with proper documentation of her name change due to marriage, and they rejected the transaction because they require the name on the bond to match the name on the ID, regardless of substantiation of the name change. #fail I was told they would follow up with the Union, KY Branch who told me 5/3 bank could assist, but I have my doubts they will/did. As a non-account holder, I likely am not eligible for the follow-up service. They did the euro exchange (AD USAF PCSing to Germany)—but only after charging me $5 to do so, requiring me to give over PII to “establish a profile” for the transaction, and after getting to hear Ms. Price, the Branch Manager, and a teller (from across the branch lobby) giggle about how little the euro currency was and “how do you count this? How do you carry this since they’re different sizes?”. I would have been satisfied for them to just professionally execute the transaction and give me the currency. They could have discussed the size/how to count on their break, in private, and not while wasting my time to do so. I also don’t understand why I just paid a bank $5 so I could give them US currency. That’s a fail on my part. Also, their name makes no sense. *We did go to Chase bank about a mile away, and they readily redeemed the bonds from the teller window.

Today 03/17/2022 I wall into the branch and the old lady at the car service says she was scare of latin people while I walk into the branch.

Did not disclose IMPORTANT information about account access during account set up, placed a 2 week hold on my paycheck, will not lift hold even with check in hand, will not cancel transaction, so now I cannot access MY money that shows in my account, even though the fault is the banking representatives. Cannot close account since there is a hold against my paycheck. STAY FAR AWAY FROM THIS BANK.

I would NEVER recommend this bank. My account has been hacked twice since January and all 5/3 has done is send me a letter stating that my account information has been compromised with no information as to how. They’re really out doing a “5/3 better.” 🙄

Awful customer service. Kristy is the rudest person and should be kept away from the public. She won’t even give you two seconds to give her everything for your transaction before making snide comments that are completely unnecessary.

Clerk reviews for me to talk to manager. When asked the manager he's not able to talk. He just lost over $150,000 client. I just wanted to open account. And get it least maybe a $200 bonus. Don't you think that's worth a fair trade

I have been banking at this location for over 5 years. Very helpful and friendly staff. Amy Pope, Lora Picone, and Michael Kubiak over the last several years have been wonderful.

A worker in my home stole a blank check and tried to cash it at this branch. The branch manager called me to verify that I'd written a check to this person. The manager's vigilance prevented a theft of over $1100.00