Renters Warehouse S Beeler St, Denver

Brandi, thank you for taking a moment to let us know about your experience with us. It is good to know that Jacob exceeded your expectations and made the rental process quick and easy. Enjoy your new home and please let us know if you need anything.

At Renters Warehouse, our Response Plan policies are created in line with guidance from the CDC. We are currently continuing to conduct move-in inspections and property showings as necessary in situations where it is safe to do so, and will be taking the appropriate precautions. However, we are proactively working to eliminate any unnecessary in-person interactions. Whenever possible, move-in and move-out inspections will be conducted after residents have vacated in order to minimize in-person interaction. We will continue to do everything in our power to provide support to our team, as well as our residents and homeowners, helping them to stay safe and to carefully navigate any challenges in these uncertain times.

Trevor, we are truly sorry your experience was not to your satisfaction. I was able to review your account and I see that all requests were immediately addressed and all repairs have been completed. On 7/31, you requested maintenance for the dishwasher. We obtained homeowner approval the same day and a vendor was able to schedule with your roommate. Based on your availability, the appointment was scheduled for 8/11. The vendor did reschedule for 8/13 and reported that the dishwasher was actually in working condition, it was a portable dishwasher. He demonstrated how it operated by hooking it up to the sink and plugging it in. An adapter for the sink was ordered and the vendor delivered it when it arrived. You also submitted a maintenance request for the A/C. However, the property was never advertised as having an A/C. We offered to send you a link to the listing for verification. You inquired about hiring your own contractor to fix the A/C and the homeowner advised that you could but would not be paying for the repairs. We are sorry you were disappointed and things did not go as expected. Please contact our office at 844-793-4948 or [email protected] if you have any other concerns or questions and we will be happy to assist you.

Hello Leanne, we wanted to take a moment to thank you for telling us more about your experience with Eric Dom. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that Eric was able to exceed your expectations and make your experience memorable. Leanne, your words of appreciation makes a world of difference. We will be sure to share your review with our team as well as Eric.

Nick, we really appreciate that you took the time to share details about your experience with us. Thank you so much for taking a few moments to let us know how we are doing. Reading your review was of great encouragement to me personally, reminding me why we do what we do. It is because of feedback like yours that we are able to confirm that we are heading in the right direction. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence in customer service. We look forward to the next opportunity to serve you.

Hello Daisy, thank you for taking the time to review your experience with us. I do show that there was concerns with the disposition process since your tenants disputed the charges assessed on their security deposit. I spoke with Shannon Grandy and she advised that your concerns regarding this have been resolved. We are happy to hear that Shannon Grandy was able to provide you assistance in this matter. If you any additional questions or concerns please contact us at 844-793-4948 and we will be happy to assist.

We are so grateful for your feedback Sandy! We recognize that at the core a business is about people. With that in mind we are always on the lookout for staff that is passionate about what they do. As such, we are delighted to read how our staff delivered above and beyond your expectations. We will do everything in our power to make certain every single visit is equally delightful. Know that we are thankful for the trust you have placed on us. Know that we are working extra hard to always push ourselves to the next level. We are looking forward to your next visit.