Regions Bank E Main St, Mascoutah

How was my son allowed to leave the branch with a blocked debit card that was not resolved? How was a trouble ticket not sent to the fraud department after verifying his phone number so he could be contacted after resolution? Why did it take 3 customer service phone calls and waiting over 3 hours on the phone tree waiting for the fraud department to finally pickup? Why did he not get contacted because his debit card glitched at a gas pump; which is evidently "quite common" as per the fraud expert. Customer service seems poor at best. Day after Christmas. 500 miles from home. Flying with a layover in Charlotte, no access to money that is in the bank. Dismissed from the branch with "oh well, you might have to request a new card." NO!!! Unacceptable!!!

Always The Best customer service!! I've been a member for about a decade. Everyone respects me, my needs, and my time. Recently Lamonte has helped me in regards to opening a new account and he has provided the utmost service! Very friendly, kept me in the loop, courteous, etc. I also am a staff member at Trinity and a couple of years ago, Becky visited a few times to teach about different avenues regarding money and how they could sit down and talk with us about saving. I appreciate their help each time!!

Friendly! I was not a member there and it still felt like I was valued.

Do not use this bank. They are so community unfriendly. I was visiting my kids and needed to make some change from a few 100's. They refused. Poor service. Another bank in town did and I will refer others I meet in town to do business there.