Regions Bank Old Spanish Trl, Houston

I always come to this location but I only use the drive thru ATM. This morning I went inside because I wanted to deposit coins. I walked into the regions bank and not one person greeted me. There was one customer being assisted by 2 bankers and 2 bankers chatting. I then spoke to everyone in the establishment and received an hello back from everyone. There was no sense of urgency and it made me feel like I should come back if that makes sense. I just wanted to deposit my coins, but I’ll go to another regions in the future.

DO NOT, let me repeat that again, DO NOT, go to this location! I was assured BY TWO tellars that my check would be available next day. And this morning I got an email that there is now a 10 day hold on my check. I am appaled. I have bills I need to pay, and needed my check immediately but did agree to wait until next day. Now I am stuck in a city 4 hours from home, and hqve ZERO money to live on. THANK YOU REGIONS! I will be closing my account as soon as this money is available.

Jenry Aguilar is absolutely amazing and always a pleasure to deal with! His level of customer service is the main reason why I continue to come back to this specific location.

Richard was so polite and helpful with my first account through Regions. I’m excited for my banking journey with this company!

Don’t come here they are unprofessional not knowledgeable of their customers account! Do Not I repeat DO NOT BANK WITH THEM