Regions Bank Majestic Lodge Rd, Hot Springs

Moved out here from Central Florida, I was happy to see a Regions Bank around the corner, and even happier still to find a friendly, dedicated and professional staff. I ran into a problem with a check I was trying to cash being put on "hold", you see, I really needed those funds. The ladies behind the counter...2 specifically I always get to deal with, explained everything, gave it to me in writing....they did a great job. My "beef" was the fact that the funds were being placed on "hold" for 9 days !! In this day and age.. not acceptable. This had nothing to do with the branch, I went home and called the "main" customer service number. I suppose I may have... aggravated someone there. Next day I found out they jammed me up pretty good. I even got a letter (ill try and put pic) that said..get this..funds availability was delayed because they had "confidential information" indicating the check I received...may not be paid. Super secret type stuff...right? There is no name..can't have accountability now can we? Its just from the "fraud monitoring dept." Your kidding...right? Check was from an established law firm...drawn from a large bank. If all this is true...aren't they saying MY party wrote a "hot check"? Look...I get it..in the future, ill try to remain "simple" and not complain. We've all got it coming right? And I should just...take it. Dillon...the branch manager had it cleared up in one day...and the funds were released. Thanks Dillon, and thanks to those 2 nice ladies. My service dog still wants that lobby liason job.

I'm not sure why or how there are so many negative reviews. I've been banking at this location for years, and they have always been helpful, friendly, and professional. As for Regions as a whole, I love the entire system and the app. It's efficient and reliable. I would recommend Regions (and this particular location) to anyone!

The Majestic Lodge Rd. branch manager has no clue how to work a computer. The teller had to help her with a simple email. She spoke to me as if I was a criminal without looking, calling, or researching my problem... I am not a rich person by any means, but come on...

Will not use this branch again. The branch on albert pike is much more accommodating and understanding.

Need to tell their employees that they are there and getting paid because of us customers. Not happy with some tellers attitude - lousy

Very happy and helpful staff. Very quick and prompt and always nice to my son

nasty people, need to work for DMV!