Regions Bank Peavine Rd, Crossville

I took my 90 year old mother into the 6835 Peavine branch, March 15th, at 3;30 PM. I know they were closing at 4 PM, but the branch manager there was so rude to us, there were no customers there. First she was trying to tell us that we needed an appointment, I could see if they were busy, I opened my own account without an appointment. While the financial consultant was help us to set up the account, the branch manager kept coming in, not allowing us to set up a savings and CD account, she would only allow us to cash a check to start the account. I was trying to tell her we wanted my brother on the account and he lives out of state, leaving in the morning. My mother could not come back to the bank, she is very weak, hard to leave the house. Still, the manager was rushing us out, then she told us we had to pay for checks, I knew for a fact the first checks were issued free, I had just opened my accounts. She insisted, no, no free checks. We were all so upset with her behavior, my brother and I wanted to go to another bank, but my mom said she couldn't do it so we were forced to open the account there. My brother and I have never experienced such rudeness trying to open an account in a bank before. I have always been treated respectively when I was in this bank before by all employees. I was shocked yesterday by the bank manager

Terrible customer service. Uses Covid19 as an excuse for not being able to communicate to the rest of their organization. Both of my parents passed away in June. I'm trying to access their account and provided the required court approved, and signed testamentary documents this week. They tell me they cannot accept them until they submit to their legal team for review and it takes 72 hours for them to respond. Really? We met with the manager and provided death certificates and our intentions almost 3 months ago. Now no one seems to know where they are and they are not ready to allow us to proceed with closing the account. Our family is grieving and we have final bills and obligations to take care of and they are a roadblock. Definitely not doing business with this bank!.

Opened my account about 4 months ago and have had nothing but trouble. When you try to call the wait time has always been greater than 15 minutes! The older grey haired lady at the Fairfield Glade branch always talks to customers like you are beneath her or stupid. 9 times out of 10 mine nor my husbands debit card works. Its very embarrassing to be in line and your card say declined even though you have PLENTY of money in your account. They tried to say my card was messed up but I guess me and my husband both have bad cards!! Weird thing is it always happens when the bank is closed so I guess when they close the branch each day they shut your cards off as well. Living in a small town you don't have much of a choice on banks but I am willing to drive in order to use my money when I need to so will be taking my business somewhere else. We have deposited payroll checks on friday mornings and not have access until tuesday afternoon. This bank is a joke!

Your local branch opens at 9am and yet all other banks in the area have drive through open at 730am and the branch opens at 8. All this is doing for your business is driving people to other banks that offer the same services if not more incentives with far less hassel if I'm trying to get banking done before work. You might as well close up shop and go strictly online, that's basically the service you're offering by opening later than all other competition in the area.

This bank is easily 10-15 years behind technology-wise. Combine that with personnel whom you are educating about their services (or, lack thereof) far more frequently than they are you! Items are sitting in "pending" for days, leading me to wonder what all personnel do all day. You see a fraudulent charge on your account? Uh, oh. You had better plan on a long, tedious trip through an enormous amount of red tape and general b.s. before you'll ever see your money back in your account. Also, the app is the worst, and, again, is so far behind other banks I have used. I would not recommend this bank to anyone.

The employees were very courteous and helpful. Reneisha went above and beyond helping me.