The Plateau Group, Inc. N Main St, Crossville

Mr. Marvel, We appreciate your feedback. We hate to hear you had an unsatisfactory experience with our company. We pride ourselves on customer satisfaction. Your feedback helps us to improve our efforts to provide our customers with superior service. I see where your wife has spoken to a customer representative and that you too have spoken with a customer representative. It was our understanding that you both understood that your disability coverage was limited to a maximum of sixty payments (five years) even though the term of your loan was for 144 payments (12 years). With this being the terms of the coverage, we did continue to pay through the expiration date of January 7th, 2021. Please refer to your copy of the insurance certificate provided to you by your lender. If you still have a question, you can call Plateau at 1-800-752-8328 (toll-free). Traci G.

Thank you, Mr. Moore, for your glowing review! We sincerely appreciate your business. Plateau strives to provide the best value per dollar for each and every one of our programs.

Mr. Bowman, Our team here at The Plateau Group, Inc. appreciates you taking the time to share your rating with us. We pride ourselves in great customer service. Our team looks forward to assisting you in the future.

Ms. Johnson, our sincerest apologies for taking so long to respond to your inquiry. Plateau is one of several carriers who back Oral Health Maintenance Policies for residents of nursing homes. The policies are designed to supplement the care residents currently receive by providing preventative and/or maintenance dental procedures. If you have a specific issue, question, or concern, please give us a call at 1-800-752-8328 and ask for Laura L. We look forward to hearing from you and appreciate the opportunity to improve your satisfaction.

Mr. Harris, we are very sorry that you had an unsatisfactory experience with our company. Plateau’s number one priority is customer satisfaction. It is only through feedback that we can maintain and improve upon the service we provide to our valued customers. Regrettably, during your initial call, our attempts to resolve your requests through our customary processes did not meet with your approval. We apologize for any confusion, but the specific part of your vehicle that was in need of repair is a clearly stated exclusion and is not listed on any of our Vehicle Service Contract (VSC) brochures as a covered part. We understand that being faced with a vehicle that is in need of repairs can be a very frustrating situation. However, it is at the discretion of our employees to disconnect from a call where they are being subjected to inappropriate language. Thank you for ultimately working with us to provide you a cancellation refund outside of our standard procedures. We sincerely regret you were dissatisfied with your original interaction with our company. Plateau appreciates your business and we hope to have the opportunity to exceed your expectations in the future.