Regions Bank Riverdale Rd, Memphis

I seriously dont understand what the issue is with this bank/branch but it is TRULY TRULY TRASH! smh why is it so hard to just satisfy the customer! Its our money! Only person i love at this branch is kadeejah (i think thats her name) she is very polite and nice! And good looking! Sad you have to drive to "hacks cross location ", "olive branch location " , or Germantown to get what you need done. No point of having this branch there! Just shut it down and make it a bootleg restaurant or something 🤦🏾‍♂️🤦🏾‍♂️

After going round & round on the automated system I was finally able to get transferred to a representative at this branch. A lady by the name of Ketta answered & I told her I wanted to get my safe deposit box payment set up on autopay. I was in the middle of my sentence & she told me to hold on twice. This lady put me on hold & never returned to the call. Mind you I called before 5pm & the branch closes at 5pm. After being tried of being on hold I finally hung up @ 5:25pm. My phone records show 36 mins was the total call time from start to finish with the automated system & this branch rep. This is beyond unacceptable! If you don't want to service your customers than CLOSE DOWN & get in the unemployment line!

Last August Regions Bank deducted over $6300.00 from our business account by processing checks through our account with the checks not being ours. We obtained copies of the checks, taking them to one branch showing they were not ours, they promised it would be taken care of. They would not correct their error, I went to two other branches for assistance with promises and still no help plus calling to file complaints. Regions finally admitted they made the error in November placing the funds back into our account, but only after I contacted the actual company that issued those checks and their bank helped with that issue.

It's faster to go to the atm , lol ..... This is the branch you go to when olive branch is busy .... Southaven is busy .