Bank of America (with Drive-thru ATM) Winchester Rd, Memphis

I have nothing against the employees that work at this branch of Bank of America. They have always been extremely helpful, courteous, and professional. However, the problem with this branch lies in the fact that Bank management deemed it necessary to do away with the drive up teller windows. So regardless if you need to cash a check, make a deposit, or whatever it may be, you have to either go inside and personally see a teller or use the ATM. The problem is that if you’re depositing a large amount of cash, you do not want to use the ATM because the lines are very long and quite frankly this bank is in a bad part of town. Management at the bank said they did away with the teller windows to “increase the customer service experience” which it is a complete load of garbage. We all know they just didn’t want to pay somebody to work the window. Either way it makes banking at this branch much more difficult for the customer. They legitimately need to bring back the teller windows because they were faster and made things much easier for the customer.

Terrible costumer service, only one teller and when to lunch then I was told to wait until she came back, while this lady keep chit-chatting like my time is not valuable.

TERRIBLE there is no urgency or Professinalism even the Manager is inconsiderate, the line is always out the door. The Hispanic customer service Reps. Only acknowledge other Hispanics allowing them to do 5 transaction at once, but tell others only one transaction. Your wait time will Always be 45mins or more, Of all the Bank Location I've visited this is literally THE WORST I'VE SEEN IN MY LIFE THEY SHOULD BE CLOSED DOWN. OR ALL EMPLOYEES NEED TO BE REPLACED. REAL SAD STORY........Johanna has a Nasty attitude she should be the first to go.........

Having an account with Bank of America is not the problem. Opened mine in arkansas because of the problem today. It's Friday, almost 3pm and one teller is actively working while two other ladies do what it is they are doing. Not quite sure why but wish they could get it together.

Terrible Service!!! I normally don't go inside unless I truly have to and my visit was a must. I needed to complete 2 deposits, pick up 2 check registers, and make a withdrawal that required specific bills. I was greeting by the manager who recommended all my transactions be done at the ATM. I was the only customer in the bank at this time. It took the teller a minute to recognize me. Again I am the only customer in the bank. I let the teller know that I wanted to deposit 2 check and she insisted she would show me how to deposit them into the ATM. I let her know I was not interested and she continued on to say that using the ATM is the route banks are starting to go. That may be the case, but on any other occasion I would of deposited my check on my phone, but since I made plans to visit a branch I thought I could complete all of my transactions at once. The teller continued to try and convince me to use the ATM all the while she could have been done with making the deposit. Did I mention I was the only one in the bank. Then she asks me what do I have against ATMs? I told her nothing, I just needed a tellers assistance with my requests. I told her I needed to make a withdrawal as well. She said you can do that at the ATM. I said the machine doesn't disperse hundreds, tens, or fives. She told me I could use the ATM and then bring her the bills so she could exchange them out for the bills I was requesting. How ludicrous is that!!! Then she ask me if I was a preferred customer. Excuse me ma'am you are looking at my account and you know damn well I AM a preferred customer! I will never visit this branch again. No appreciative customer service or the sense of being a valuable customer to a person who has given this institution their funds to secure.

Bank of america in general has the worst customer service in memphis. I have an account here only because I have family in other states. But this location has the drive through closed most of the time and only one or two tellers working. It's a shame that they can get away with such little care for customer service.

This is the worst location I’ve ever been to in my life. The customer service is extremely poor and no matter how long the line is, the manager makes no effort to get behind the desk. New management is needed ASAP. They don’t deserve the 1 star I gave them but I had to give them something in order to leave a review.

Earlier this year, I opened a bank account at this branch. One week later, the bank closed my account. I went to them to find out why, but they refused to tell me why. They said they didn't have to tell me that information. Needless to say, I was appalled that they wouldn't tell me why. That is no way to treat the public.

The wait at this location for a 10:30 appointment is ridiculous! Only one customer service agent is available. Six people were already waiting in the lobby when I arrived at 10:15.

This is the worst bank experience I have ever had both the banker and manger was beyond rude and unhelpful they was quite prejudice I will never use this bank again and will advise other not to also