Regions Bank Little Rd, Trinity

This was my first time in a Regions Bank here in Florida and the service and care was excellent. I specifically had the opportunity to meet with Branch Manager Darcey Cherry and she was incredible. If I have to switch my main bank in the future it would be because of her service. I imagine she is one of the reasons this branch has higher ratings than most in the area

I’ve been with regions almost 10 years through a mortgage and two businesses. I just got off the phone with them after depositing a 6 figure check on Tuesday. They said $5,300 out of that check would be available to me the day after the 23rd, today is the 24th and the funds have not yet dropped. On the phone they told me the back office has put and extra hold on my money without reason or notification to me even though the money has been pulled out of the business account its coming from. The branch manager was not only rude and inconsiderate but also only gave me one option to try an resolve that I had already done this morning. This option also did not include a timeline on when funds would be released. Im embarrassed for this bank, the people they have chosen to represent them and I will be closing both my accounts as soon as the funds are dropped. Zero loyalty I’ve put millions through their banks and have paid a lot in interest, would recommend any other bank.

One of the worst locations. Severely understaffed only have two tellers. One inside and the other only working drive through. Even if you’re actually able to be serviced here, the tellers are extremely slow even with a simple cash deposit.

I want to personally thank Lucie Pemberton at this branch for working hard with my son's car insurance company and their bank to correct an error that existed between Regions, State Farm and Chase Bank. My son's account became severely overdrawn due to an insurance claim check issue and Lucie with the help of an agent worked very hard to get my son's funds back into his account! Thank you Lucie for the wonderful customer service! - Crystal Felmly

Im going to start off with I NEVER leave reviews I find no point in it. I came in with my mother to cash an advance , an older blonde lady who was super rude and unhelpful she was even rude to the customer behind us. Said there is "limited funds" and they need to make note of us bringing in a check to cash because I signed it over to my mother? Mind you I live in Orlando and don't really need to do this ever its like the second time, my mother almost died a couple days ago so I came to check on her and needed to cash my check. We have only came in to cash a check one other time months and months ago. I will never nor will my mother ever come back to this branch and i will be sure to let everyone I know not to come here. Terrible customer service terrible branch.

Worst experience ever just now. Sat in the window for over 15 minutes and not even serviced. 2 ladies pull up and get their stuff done within the 15 minutes. When I asked for my cards back the teller got a major attitude and gave my cards back. When I asked why it took so long she walked away. I have already had so many issues with this bank and now this... I am pulling my kids funds and mine Monday.

They have been exceedingly kind and courteous with all my banking needs in addition to being helpful and knowledgeable about their services.

Trinity Regions Bank branch has the Best Customer service! Over the top helpful.Five Star 🌟🌟🌟🌟🌟

Great environment. The staff are a pleasure to work with. Very happy with this bank.

Drivethru service take forever would not recommend this branch