Regions Bank 86th St, Urbandale

I have only a mortgage loan with Regions Bank. I'm stuck with them since the purchased my loan from the original lender in recent years. The service has been terrible. The only time I need to go to a branch is for insurance claims paid on my property. Now I am trying to get them to endorse a check for a new roof due to hail damage. It's taking a ridiculous amount of time to get this check endorsed. I owe $97,000 on a $350,000 house!!! I have already given the roofer a $1000 downpayment on the services. I have NEVER been late on a payment and have always paid extra in my monthly payments. This type of customer service is NOT acceptable. Avoid this bank at all costs!

I love the staff at Regions. I closed my account at another bank because these people know my husband and I when either of us walk in the door. I have an extensive amount of customer service experience, and they always exceed my expectations. They always take great care of me, and they take an interest in my life- and not just to sell me something. The manager Jose is awesome, and you can tell he and his staff are all genuinely interested in taking care of their customers.

Fees Fees Fees.... Nickled and dimed me until I closed my account and then was hit with an early closure fee which I was forced to pay because the bank manager cancelled my debit card before telling me about the fee... Unreal. I can now see why no one was in this bank every time I came to it. Terrible customer relations, ridiculous fees, and argumentative management. They obviously don't care about their customers.

All the employees are super nice and willing to help with any issue you may have as long as youre nice to them. Theyve helped me and taught me all kinds of stuff i never knew.

I LOVE LOVE LOVE THE YOUNGER BLOND WOMAN THAT WORKS THE COUNTER PART TIME AT THE URBANDALE BRANCH!.....NOW FOR THE REST OF THIS ‘ONLY ONE BRANCH IN DSM AREA’ BANK....OMG!!! ONE OF THE WORST BANKS IVE EVER BEEN A CUSTOMER OF. 1. U WILL NEVER BE ABLE TO CALL YOUR LOCAL BRANCH. 2. U WILL WAIT AT LEAST 10-15 min TO SPEAK TO SOMEONE AT THE ‘CALL CENTER’. (Thats after having to trick the automated voice and pushing several buttons first). 3. THERE ARE RIDICULOUS FEES AND RULES THAT IMPEDE WHATEVER UR TRYING TO ACCOMPLISH. 3. THE SMALL AMOUNT OF STAFF SEEMS TO TRY VERY HARD TO FIND A REASON WHY U CANT ACCOMPLISH WHATEVER IT IS UR TRYIN TO DO. 4. ITS SIMPLE REALLY...FIND A CREDIT UNION AND SAVE YOURSELF THE STRESS AND ANGER THIS BANK WILL PUT U THRU! 5. THANK U.

Always friendly and helpfull. Knowledgable and make sure you have the correct the account for your need

try and just call the bank with a question... go on, seriously...call the number below. try to connect to a human being I DARE YOU! absolute GARBAGE way to serve customers!

Always very friendly, helpful, and FAST in the drive through lanes!

Terrible customer service and outrageous fees. 108$ for an overdraft fee!!!

Can't ever reach a person. I want a local phone number to the bank branch that I bank at