Real Estate Eight Three One Capitola Rd, Capitola

Withheld part of our security deposit to polish a portion of the floor even though they demanded that we hire whole-house cleaners (including floors) and carpet cleaners on our own dime. There was no inspection done by Re831 between tenants whatsoever, and there was no cleaning hired by the previous tenants before we moved in. We got to live in a house with dirty carpets for a year and then pay to have them cleaned for the next tenants. And on top of all of this we had to pay a $200 "Roommate Change Fee" just to move in, because one of our housemates lived there the year prior. Overall it's just disappointing after being model tenants to have the company try and nickel and dime you over a $60 "floor polishing" fee. Stay away from Re831, they will find reasons to take money from you as a tenant because they know they can get away with it.

Had a great experience signing a new lease and renting through RE831! While our tenant application was taking a while to run, RE831 reached out to us to keep us updated, and right away let us know once it was completed and accepted. Their online tenant portal makes it great for paying rent and keeping track of house repairs and such. Much simpler than the hassle of collecting housemates rent money and then depositing a check in a landlords personal bank account, as has been my most common experience previously renting in SC. If you are considering following up on a rental listing through RE831, I highly recommend giving it a shot!

We are new tenants and everyone at RE 831 has been incredible! Always respectful, courteous and super professional...great communication and always quick to respond to any questions or concerns. Suzy, we are so grateful for this opportunity, thank you for taking a chance on us! Tracy, thank you for your continued support! Denise, thank you so much for going above and beyond to make this work for us, we truly appreciate it! We love our new home!!!

I am truly amazed with Suzy and her team at RE831. As a business owner here in Santa Cruz for the past 36 years, I have relationships with many realtors and property managers so needless to say I have many choices but when I recently decided to search out and purchase an investment property I decided to give Suzy a try and I definitely made the right choice! Suzy worked hard in finding me the right investment property and was so adamant about finding me a property that was truly a good investment. She found me a great property, negotiated a great deal for me and followed it through skillfully and professionally to the very end but it doesn't end there! Even after close of escrow she voluntarily helped me with my new rental agreements and transfer of ownership with the housing authority. This was above and beyond what should be expected. I wouldn't hesitate to use RE831 again and would absolutely recommend them for a purchase, sale or for property management!

My time as a renter with RE 831 has taught me one valuable lesson: if I was an owner I would think twice about trusting my property here, I know when I inherit some properties here in Santa Cruz they will not be on my radar. As tenants we have called, walked in, and used the portal to discuss problems with the unit, every issue has taken months to fix (well those that have been fixed). My experience renting with them as a tenant has showed me they are pore at their job and are only interested in getting paid; when the time comes for me to be a multiple property owner, I want my tenants and property cared for and RE 831 is not the one for the job. Glad I learned this as a tenant, thanks RE 831 for showing me your true colors :)

Most professional & honest real estate company in the area.. And as a naturally pessimistic person, it's rare for me to not have any complaints and all compliments about anything! lol :) I've been a client of Suzys for some time now... She always comes through reliably and gives all her energy to seriously everyone she works with. I didn't actually realize what improvements needed to be made before selling my old place... So after she explained everything to me we made a plan and quickly got it done- helping us even be able to raise our asking price! She contacted us in a matter of days to say that we already received our first bid from an interested buyer! As an environmentalist myself, i also appreciate how they use tech advances and solar signs to advertise instead of tons of paper / plastic materials :) which obviously makes for a more eco friendly world! My husband and I are now tenants with RE831 which means we can easily pay rent, request 24/7 household maintenance, or even call their office at my beckon via the "tenant" portal. My husband even once clogged the toilet so badly while we had guests over and they STILL sent someone in at night to come fix it and save me from embarrassment. I seriously recommend her to everyone I know who wants honesty, hard work, and results. Thanks again you guys.

RE831 is my partner for full-circle real estate sales, financing and property management. The RE831 team has helped me buy real estate and secure financing on multiple occasions. The entire team is very professional, knowledgeable and responsive. They provide great service and have a deep understanding of the Santa Cruz market. Look no further - RE831 will do great work for you!!

I shared my experiences privately with Suzy and I will not disclose here, but my experience as a tenant was the worst. Being that I'm a property owner and seeing the behind the scenes practices, I would not use RE831 to represent my properties - overall lacks professionalism and follow through.

Suzy and her team at RE831 are top notch. They keep their word and everyone I have dealt with has been friendly, professional, and extremely helpful. I can attest to the fact that they actually pick up their phones and if ever you have to leave a message, they respond promptly, which is nice. I would definitely recommend them to anyone because this is a trustworthy company!

The RE831 staff is courteous, prompt and pro-active with the tenants. They have handled all tenant issues and requests promptly, professionally while ensuring the property is in compliance with California State law. Excellent property managers!