Ram Country Mineral Wells US, Mineral Wells

After a previous bad experience with the Service Dept. of this dealership about 6 months ago, I was told they now were under new ownership, and to please come by sometime and give them another chance. My Jeep air conditioner had seemed to not be working as it should so while in Mineral Wells this past Monday I stopped and went in their new larger and newer building to see about getting it scheduled for service. As I walked in, a woman sitting behind a desk at the Service Dept, who had watched me walk up to the glass door, lowered her eyes so as to not make eye contact. She was talking on the phone when I came in and to me it appeared she was having a serious conversation with someone. I then went to the Parts counter and a gentleman there told me she was the Service Manager.. I again walked to her desk, and again being ignored, so I walked all the way thru the building. There was one person at a desk with someone, and further down another man sat staring out the plate glass window, pre-occupied with the traffic on Hwy 180...I felt invisible, because he ignored me also...Went back to the Service desk and the Manager was still going 'hot n heavy' with someone on the phone, suspect a 'lovers' quarrel.. When I was called on the phone previously by the Finance Manager, and later Sales Manager, I told them I would not do business with a dealership that I couldn't get decent Service from. So I guess I'll still have to go to East Weatherford to get Service

This was the most awful car buying experience i have ever had! I was made promise after promise that was never met. I was told the first trip i made, i was guarenteed a car that night, a charger at that. Then when i got there i was told it would be 0 down, 500 a month. Great deal right?? Well after sitting for 3 hours. They decide i cant get the charger and say i can get approved for a dart, with the same price off 0 down and 500 a month for a "starter car" now, not happy about it, but i decided maybe they were right and i just needed to do that to and then get my charger in a year. So i agree to what he says. Then they suddenly tell me, oh we cant do anything tonight you will have to come back monday. Monday: i show up to dealership, promised 0 down and 500 a month on the dart. And now the GM is involved. He comes over sits down, and tells us, "well, we need 1000 down" im shocked. And say well i was already promised 0 down. He said, "well reguardless, its martin luther king day, im not calling the banks" so what am i doing driving an hour here for nothing to be done!?!?!! We finally convince him to call the banks. In the end after another 3 hrs and they are closed, we leave again with no car. They tell us to come back the next day (tuesday) and we will leave with the car. Tuesday: we show up and the gm and financial lady are gone. At this point were under the assumption of 500-1000 down for the dart. And i finally cave and just give up. And tell them im done. I get a call telling me they have it all figured out. To give them another chance. So i decide to let them redeem themselves. One week later (tuesday): i show up at 2. Already told them what time i would be there. GM said, do 500 down and i guarentee everything is done! Excited i say ok! And i head that way. I get there. First its 500 down and were waiting for the approval, 3 hrs later, i finally try to figure out whats going on. They cant get me approved!!! WHY ARE YOU GIVING ME NUMBERS YOU HAVE NO IDEA ABOUT?!?! So she comes back and says, look a 1000 down and were golden. We pondered for a few minutes and and decided we would do it. So she goes back in..... Comes back still not approved. Nobody is telling us anything. So i walk back in her office where shes running our credit for a FORD FOCUS?!?!?! Where did this come from??? She said, "well its your only option" what happened to the dart??? Nobody could give me a straight answer. This ford is 2 years older, 50000 miles, and no bells and whistles and she says.... "We may need 1500 down now" im just floored at this point. 4 trips (1.5 hours there 1.5 hours back) and 16 HOURS actually at the dealership and not one of them cared. I beside myself on this. I will NEVER do buisness or reccomend to anyone.

Sent me a letter that is trying to look like an official state of texas letter offering to buy my car that is not for sale. I want to know why you are buying peoples vehicle data and who is selling it to you. I never gave it to you. I you like the look and feel of the state documents soo much ill just go fill out a state complaint for ya.

Nick Khoury and Joel Perez are great people to work for and with! They go the extra mile. I truly enjoy being here. If you are needing a vehicle and want a great experience this is where you need to be!

I made an appointment two weeks ago and they never ordered the parts. They said they will have it in the next day. Well they didn't. They never call they never get things right and never return calls if you leave a voice mail with parts. The whole establishment is the worst I have ever felt with.

Went there October 22, 2016 to look at buying a used Dodge Ram. No salesman was at the lot. It looked at each of the pickups, of course they were all locked. About 20 minutes later still no salesman. Drove around back and found a couple detailers and they said they could call for one. Is said never mind and went to Weatherford. Still the same as they have always been.

They just need to close if there not even willing to walk or even drive across the street to there other lot for a potential buyer. Instead they'll just let you wait on them for thirty minutes to go across the street to them. Then they'll walk back and forth to there " finance dept" and not really even speak to you about purchasing a vehicle oh and while playing on there phone. Sooo no recommendation here other than save your time don't even bother wasting the effort.

Michael was extremely helpful throughout the whole process, and I ended up with a great truck thanks to him! Will recommend him to anyone looking for a vehicle!

We went up their looking for an suv they first told us we were approved for a new jeep patriot then they stayed we weren't approved but they could get us in a gmc avaio so we signed the contract and left with the avaio a month later they called and said they couldn't finance it so we had to take it back and the car we trained in now they want to take it away. I would stay away from this dealership

Best service around.Blake does excellent job.They do a very through service on my vehicles.I give them 10 stars if I could Thank you all.Doin excellent job