Radius Bank Harbor St, Boston

Ryan, the manager, from customer services likes tto hang up on people. His supervisor likes to lie to customers aabout giving callbacks. Customer service is literally all this company has without branches and they absolutely fail at it.

What a ghetto bank. This is not a real bank it’s a chop shop. Someone in the kitchen is county money or checks. The worst, absolute worst, un-educated customer service. I don’t keno what they are or who they are but they are totally clueless about basic banking. I mean it’s like a like Twilight zone. Just don’t even deposit $10. You will regret or will never get it back.

Radius bank isn't a bank for the common man - it is a bank for the millionaires and billionaires - Started by Union Carpenters with our hard earned Pension and Annuity funds and now they cannot even give us the time of day. Cashless system - cannot cash checks - cannot pay with a personal check - servicing companies that charge outlandish fees -$ 73.50 to pay your mortgage with a debit card and $10.00 over the phone. The customer service line doesn't even know when the bank is open without putting you on hold and they do not know whether or not you can pay your loan in the branch. And the real joke is-- there IS ONLY ONE BRANCH!!! Sad and pathetic. Cannot wait to be released from this so called BANKING establishment! Refinance closing at the end of the month and that will be the end of my dealings with this front for the wealthy. The good and hard working people of Massachusetts beware of the smoke screen-- this is not a bank for you.

OMG I have been trying to do a wire for 4 days already... this people suck, the website is terrible and I suspect all the 5 star reviews are fake, probably written by their marketing department. Forget about this bank. I opened the account because Zen business was offering it when you create a new LLC. Shame on ZEN business for not checking and reviewing its partners. what a waste of time, patience and money.

I'm very disappointed with this bank. Their customer service is terrible, and there is no one to speak to. They don't mean to be bad, but they are simply incompetent and should not be allowed to service our community. I highly discourage anyone from opening an account here.

Run - there is not enough room on the internet to tell all the ways this bank is incompetent. They screwed up my mortgage, checking account, and bill pay - all over the period of a year. Finally remortgaged with another company and about to close my checking and savings accounts. Hours on the phone, writing letters, email...to gain nothing but more agrgavation and no resolution.

Someone opened a bank account under my name used a realitives address called and alls they said was it was in review. The guy said they were going to call me when they figured it out... How were you going to call me if its a fake account? Was given no information when or where it was opened. How was a bank account open under my name and a realitives adress like I need to know if someone has a fake id under my name. Not happy

This is the worst bank I’ve ever dealt with. I opened a checking account which clearly says no maintenance fees but they ended charging me $9 for maintenance fee every month. I’ve been trying to close the account for 2 days now but customer service never replied to my request.

STAY AWAY!! Colossally awful. I'm in Europe and was relying on the funds I deposited with this bank, but the funds are inexplicably unavailable and customer service has told me it's my fault because I chose them and they are not an international bank. Unbelievable incompetence and disregard for customer needs and wellbeing. Currently stuck in Europe with no way to access funds, because I only brought my Radius debit card. STAY AWAY!

I recently opened up a Tailored Checking Account and am loving it. Account opening was incredibly easy and the mobile app is great. Would recommend to anyone who is tired of big banks taking advantage of them.