Rockland Trust Bank E Broadway, Boston

Long term Manager (Mary), at this branch needs to develop greater customer service skills. Its been my experience that East Boston Savings Bank Fosters a climate of poor customer service within the South Boston area. If as a customer you expect East Boston Savings Bank Manager to address your concerns, you would be let down. At the South Boston location, the East Boston branch's current representatives (Managers) have demonstrated to me that they do not know the meaning of the CUSTOMER SERVICE. I request the highest level of Management contact me for further details. Customers would greatly benefit from the retirement or demotion of bank Managers that people complain about, such as Mary. In this review it is worth mentioning the unprofessional behavior of Jim Galley. He called my house, in short to tell me whatever I had to say regarding the purpose of my visit to the bank is relevant. Because of the above I suggest all potential customer's stay away from East Boston Savings branches in South Boston if they expect quality/friendly banking service. I contacted Richard Sardellitti (Jim's boss) and Richard Gavegnano (Bank President) to express my concerns of Jim's unprofessional actions.

I am a life long resident of South Boston and have been going to this branch for years. Even before when it was under a different name. When the names changed over I was quite concerned that it would loose its identity and not care about the community it serves. I couldn’t been more wrong. The management and staff ALWAYS goes above and beyond for the customers. From the personalize greetings to all to the extra effort they take to service my accounts and requests, things are super great there. I could list the names of all stellar staff there but I would run out of space. This particular branch leaves me feeling better after I leave than before I came in!!! The gold standard of service.

I have done my business banking here for the past 10 years and everyone in the branch has always been nothing but helpful, supportive and accommodating.

East Broadway branch from the manager down they are very helpful any time I do my banking on East Broadway branch because of the great team.

I have been coming for 20 years in this branch a the staff's are very friendly!