Radiant Credit Union Se 2nd Pl, Gainesville

I have been with this credit union for over 25 years now. The service has been great until this year. They’re all online and mobile app are the worst systems I have ever dealt with. I am constantly being locked out, and not able to access my account.

Marcy Brown is the BEST. She goes more than asked. Thank Marcy.

Angel Del Valle was a pleasure to do business with, I’ll definitely maintain contact

Mr. Angel L Del Valle, was of great help and an pleasant demeanor.

Do not go to Sunstate Federal credit Union. I owe them $101 for a reason that was not my fault, I am willing to pay it. All I asked Sunstate was just to remove it from my credit report. I finally got her to admit that they won't remove it because they don't want to. For somethingSo petty as $101, not something that I borrowed from them and intentionally disregard paying it, I tried two different ways, One was through the Internet, and they wouldn't let me connect to their bank. Secondly it was by check, and it just so happened when I sent the check, there was a breach in my bank in California, where as they had to close my account and I had to go in and open up a new one, Causing the check to be returned. I have been in communication with them, not trying to hide, trying to get this worked out. All I asked was to have the $101 removed from my credit when it's paid. That is not great customer service. I will call corporate and see what I can get done there.

The courtesy and eagerness to serve me in my financial needs surpassed any I received ever. That means everything when you are depleted of so much. Thanks to the entire staff.

Tried making my first payment for a car loan financed through Sunstate. The welcome email told me to download the app to make easy payments but the app won't work without a routing/checking# from their bank. Called the loan department ( #3 on the main line for the headquarters branch in Gainesville). The woman ( did not tell me her name) rudely proclaimed that it is impossible to have a loan through them without having an account with them, and I must be mistaken. Then she hung up on me. umm...I did not just get a free car. You paid the car dealership. I called the dealership to confirm and they were very confused because banks/ CUs/ private lenders distribute loans all the time without having to be a member. Edit: the dealership contacted them, and Logan was able to call me to give me information about the loan. Apparently they had opened up a savings account in my name in addition to the loan account per their policy, but I have no recollection of giving permission for them to open a savings account. I'll have to look into the paperwork and edit this review. I'll be receiving a packet in the mail explaining my new account information and how to make a payment.

Great customer service. Convenient locations. We are always treated like valued customers. Great variety of services with highly competitive rates. Definitely recommend.

I hate this bank and I do not advice anyone to go here ! Please go to another Credit union instead

I have a car loan through Sunstate and everything about it has been painful from the start. I have been trying to find a way to pay without having to physically go to a branch once per month and it seems like the only way to do so is to mail a check -- what century are we living in?! Beyond their antiquated policies and operations, they didn't tell me they were doing a cash advance on my credit card before running it so I now have a $15 fee to pay to my bank. I could have used my debit card had the teller simply informed me what she was doing. Completely unacceptable. Do not use Sunstate if you expect the conveniences of banking in 2019.