Prosperity Bank E Common St, New Braunfels

Where do i even start? First they allowed someone who wasnt me to deposit my check into their account. Without questioning it. The tellers are rude, obnoxious, and need to take a course in common courtesies and manners. I went one day to take out some money on the drive thru and they made a whole fuss about checking my identity. I had to pull up so they could see my face, give my secret word, re-sign something and they still refused to give me my money. Why didnt they do that the first time when my check was cashed by another person into their account? Ridiculous. Go anywhere but here.

Slow as hell they don't pay attention to the customer in the drive threw at all need to fire everyone and get better people!!! I would rate a 0 but can't!!!

As a veteran and independent contractor trying to work during the COVID-19 disaster, many of us are looking for relief during this time of need. The importance of having accurate, up-to-date information on your website is critical when your going to offer help to our business owners. Even more so is that the employees are aware of the information being shared so they can speak to it with accuracy. SBA made the PPP available and this bank was listed as one that was taking applicants. Like many other banks they posted there details on eligibility for the loan. It stated that independent contractors were eligible as long as they were in business by Feb. 15 2020. While other banks specifically had an additional criteria of having an account by a specific date with them, prosperity did not. Upon calling to speak to a loan officer was double checking the information to be sure and was told that they are not honoring the eligibility requirements of independent contractors and to be on the lookout for a new SBA loan program that might help. I hope for the benefit of the communities this bank and/or this loan officer is serving, that they get on the right page. This is not what I look for from a banking institution when I need help.

If I could give less than one star I would. This bank will lie to your face if they make a huge mistake. I opened an account on December 15th and it is now January 17th and I have yet to receive my check card. They had the card sent to the bank rather than my home for some reason. I had to get cash out so I went through the drive thru and they informed me they had my card and gave it to me but I didn't open the envelope because I already got cash out and didn't need it. A couple days later I took it out to activate it and it was the wrong person's card. No one called me or emailed me. I called them to inform them. Instead of apologizing and telling me to come in and they'll give me the correct card and you give back the gentleman's card they gave me by mistake, they started attacking me claiming they had been calling me nonstop for days and that I need to verify my address or they will close my account. I have PTSD and my anxiety is already bad bc I'm being evicted from my home so the landlords mother can move in. I opened this account so I could have a check card to be able to book hotel rooms with while I move across country. The bank manager called me back a little bit later and left a message saying that I needed to verify my address or they would be closing my account. The next day I go in to verify my address and get the appropriate forms to do so, bc I need to get to moving and is too late to close my account and start this process again with another bank. I figured I could fill out the forms and get my card. For some reason that nobody can explain to me, they destroyed my card! I had been waiting almost a month for this thing and they just shredded it. The bank manager called me into her office and started attacking me again saying they called my phone and left countless messages after they gave me the wrong card. I showed her my call log and how it only had 2 numbers from NB, the call I made to them and the call she (the manager) made to me shortly after. She asks, "how can this be?" I said, "your employee gave me the wrong card, you don't think they could be calling the wrong number?" And sure enough they were! I had an account with them before but instead of starting fresh they just combined the old and new info and had been calling an old number. They immediately changed their tones and became very apologetic. I wish I could say it ended there but if it did I wouldn't have written this review. The bank manager and her employee then set me up with a temp ATM card (so ya, atm fees) and said they would put a rush order on my card. They knew I hadn't paid rent for January bc I was supposed to be out of here already and I needed the card so I could book hotels on the way moving across country. I accepted their apology and took this as a lesson in patience. It was a Tuesday then and they told me it should be here Friday, Monday by the latest. Ok....I can do this. I have to rearrange my plans let my friends know that were planning on helping me load up and drive with me, I think this can work. Friday happens..I call them and they say the mail hasn't come in yet. Wait a couple hours, call again...no answer, no answer, no answer. Drive over there (did I mention I don't live in this city), I see the bank manager, go up to her to make my deposit and check on the status of my card. She says it's not there but reassures me that it was rushed ordered and hopes it will be here Saturday and I hope so too bc Monday is MLK. Saturday comes, nothing, Tuesday comes and still nothing. Today is Wednesday and here's where the lying to your face thing comes in, I've been trying to call them and they're not answering the phone over there. So I call customer service to get more people involved. They inform me that a rush order was NEVER placed on my card! I made plans based off of info they gave me but they keep giving me false info. No one has tried to make anything right. I have been spending money waiting, that was supposed to go towards my journey. My life is on hold. Still waiting on that manager to call. 💩

Worst professional service ever. Rude and if your not a customer even worse.

Rude Bank tellers. Very Conceited to customers who are working class. If you don't look stunning and like you have a Million dollars in their bank,you will be treated like the scum of the earth. The Branch Manager does not care about this kind of behaviours.They have always acted like this.

Today Kim Johnese who works there allowed my mother who has dementia, to get her bank account completely ransacked by my crooked brother who hadn't seen or called her in a year. I was her medical POA until she was manipulated into changing it during "lunch" with my brother, while on a short stay in physical rehab. I contacted the police dept in the town where my mom was staying & when I called 2 xs, Kim wouldn't answer her phone or return my voicemail. Then my bro took my mother and had her POA changed. The bank had no ID, SS Card, etc of my mothers bc I had those things bc of my mother having dementia and always losing things. DO NOT BANK WITH THESE INEPT MORONS. Every branch has been nothing but problematic!

This bank is awesome. Everyone is so helpful and friendly. I recommend this bank to anyone who is looking for a "hometown" bank where you are not just another number. I was new to the area and everyone was so welcoming.

Be ready to pay one and a half percent to cash a check if you do not have an account.

I’m done with this bank. Not only bad service but so many extra fees. They are literally stealing from customers. FU prosperity bank.