Amegy Bank FM306, New Braunfels

Worst manager ever! Went to the ATM and made a withdrawal but cash wasn’t dispensed. Was apologized to and not given my cash. Told the manager that my kid was at Urgent Care and I needed the cash. He sat and looked at me with a smug look on his face like, oh well, don’t care. Seriously if I didn’t have kids, he would’ve felt my pain. They had no sign that the ATM was broken and didn’t give me my money

Sarah & Haley are the sweetest. They always take the time to answer any questions I have and offer me something to drink. I am new to the area and they always remember me. If you are looking for a bank where you are treated as an individual, not a number, Amegy Bank is the place for you! Good old fashioned southern hospitality is definitely their strong suit.

I have an account with National Bank of Arizona which is a division of ZB, N.A. I have money in the account and they deactivated my online banking and debit card because it had reached a $0 balance for a little while. I was visiting in Texas and they told me they have a sister branch in New Braunfels, Texas called Amegy bank. I informed them over the phone I had an expired license and a yellow slip of paper from the DMV that was stamped by the DMV showing the issue date and proof of new licensure because it takes them a month to send me a new license. The national bank of arizona supervisor called the Amegy bank in New Braunfels and told me they would be able to give me my money if I brought those documents over to the bank. I drove 60+ miles to New Braunfels and brought my expired license, my proof of new drivers licensure paperwork, my certificate of live birth, my social security card and my school ID and they informed me they would not be disbursing any funds to me because their policy states I need to have a hard copy of my drivers license. I called the online banking service later and informed them of what happened and they activated my online banking for me after I was able to fill in the security questions. Then I added an external bank account to the system and then they deactivated my online banking without explanation. They then demanded I give them a phone number to verify my identity, so I did, and they said that phone number I gave wasn't going to be verified and their "system" listed 2 phone numbers that I never even heard of and one phone number that was super old that I didn't even have anymore, to verify me. Basically they are refusing to give me the money that is in my account until I show up at their bank account in New Braunfels with a hard copy of my new drivers license, which can take over a month to receive, even though they promised me over the phone I would be able to make a withdrawl and get my online banking activated again.

They stole over 5000$ from my 3rd party bank account and added to my loan amount claiming I got a loan w/out insurance andthat is their way of handling it is to steal from my bank w/out letting me know. It took a fraud alert from credit karma to flag. Obvioulsy I have Vehicle insurance. You cannot drive off the lot w/out it. They were very much involved w/ getting the documents to them to complete the sell. Also I have a 1300 payment that has. been pending for ver 3 months so at any moment That will be the next money they steal from me. No account access so I have to trust them to do what they say which is to keep my money which I need for othere payments . Thet are scammers. Not professional. Support is 3rd world. accessing or doing anything is 3rd world. DO NOT GET A LOAN or ACCT w/ these theives and scammers .

Awesome experience in working with Sarah Lett! This bank has my business account and has always made me feel almost like family!!

Just went to a chamber mixer at this location - what a beautiful building, and the people who work there are just wonderful. Very excited about their future!