Prosperity Bank N Denton Tap Rd, Coppell

Service and fees have gotten progressively worse, time for a change . The original staff from the old Community Credit days are still great but are few and far between. Customer service center is abysmal. Good luck if you have an issue..many of the Reps are inept or just rude Buyer beware!!!

Applying for a mortgage can be stressful - Prosperity Bank, specifically Greg Ferguson and Kaitlyn Restorff, made our experience smooth and easy going, handling our relationship with genuine care and professional service. Recommending their services, would be the easiest thing to do.

The most horrendous bank you could possibly go with. I refinanced my loan with Legacy from a former bank I hated dealing with and 2 months with them and Prosperity takes over. There is no better word to describe this bank other than Incompetent and that they should not be in business. Do yourself a favor and bank elsewhere please.

As a loyal customer of 5+ years never having 1 over draft fee it finally happened and all by mistake. My wife immediately called this location and the man on the phone was an angel he told her what happened and was able to waive the fee since We had never had it happened before. As a young family with 2 kids this was such a blessing and my wife literally started crying. I love this bank and it’s always proven to me why I’ve stayed with every encounter I have!

After converting Legacy Texas to Prosperity bank, it has become worst. They cancelled my kid’s account without informing us and taken his small savings as a fee for no Transaction.

Worst customer service. Worst mortgage application process, the just ghost their customers. Don't waste your time, don't come with them, do whatever you can to go to another bank before considering this one. Costed us thousands on overhead expenses and at the end they just don't answer the phone.... worst experience I ever had

Very long wait time. They had one teller for drive through and inside. That's not good customer service. I have banked here for 15 years and customer service used to be 5 star. May need to find a new bank.

Horrible bank! After conversion from Legacy Bank, I am not confident in this bank. Horrible service from a bank. I would go elsewhere to do business if you are reading this review to determine if this is the right bank for you. They have zero interest in customer concerns.

Came in today because Bank Of America wouldn’t cash my check. And decided to go cash my check where my check was written from. Tori the bank teller is an exceptional banker she was friendly, clear and professional I’m seriously considering on switching banks. Give her a raise!!

Just wondering since when a signature has to match the one on your license when license can be renewed for 10+ years and this has never been required in 10 years of being a customer.