Truist N Denton Tap Rd, Coppell

After 2 years, the bank customer service has improved. After being with this bank for 9 months after conversion from Citi to BBT. This review is for online or customer services. The customer service is slow and the representatives don't have much knowledge of how to resolve issues easily. This Coppell bank employees are eager to help but can only open/close account, deposit/withdraw money from account and access the safety boxes. Other issues have to be via phone support. I am working on changing my personal account.

I had a good experience with my auto loan at BBT but an EXCELLENT experience with Pragya. There was a mixup, which was my fault, on my account and Pragya was prompt and delivered everything she promised. When I am ready for another vehicle I will ask for her. Thank you Pragya

BB&T in general is terrible. No one is knowledgable on any security on their bank or on the website. I called the toll free number after banking hours when the ATM machine did not work. The staff was unprofessional and asked me personal questions instead of my security questions. I felt really unsafe with this bank. And to top it off I discovered my account was hacked into!!! The personal was not eager to look into investigating to make sure I was not hacked into. It was after I had to ask several times to look into my account that it was finally decided it was hacked into. Why did the bank not immediately freeze my account or notify me!!! I felt unsafe and am glad I am no longer with this bank.

While the staff tries hard and is friendly, they are really kinda cluesless on how to get things done. As a new customer to BB&T we are disappointed and discouraged that the tellers and managers dont seem to really know what is going on? Maybe this office needs more training ?

Once all changes from CitiBank to BB&T completed and newness stabilized I am pleased with the help they offered us through our struggles to learn the various serves and how to use some of them. People service at this location and two near my home in Garland have very carrying service reps. Thank you

Cassie and Patrice were amazing! They were spot on with every problem I had. Thank you!!!