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Premier Federal Credit Union US, Forest City

2.7
(10)Loan Agency
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2270 US-74 ALT, Forest City, NC 28043, United States

+1 704-375-0183

http://cmcu.org/

  • SaturdayClosed
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
    Premier Federal Credit Union 01
    Premier Federal Credit Union 01
    Premier Federal Credit Union 02
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    Personal Loans Near Me In Forest City of North Carolina(NC)

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    Reviews

    2.7/5.010 Reviews

    M

    Marianna Quick
    1

    Almost two weeks ago I sent in a car loan application and 3 of the vehicles I was interested in sold during this time. I have not heard anything from them. I called last week and they said I should here by “today” 7 days later no approval or denial. Loan process said it would talks 24-48 hours. They never said two week or more. Sure hope to hear soon.

    Response from the owner

    We sincerely regret that you had this experience at Premier! I would appreciate the opportunity to get more information on this situation. Please contact me at [email protected] at your convenience. Thank you, Jennifer Parker VP Branch Operations.

    A

    Anita Simmons
    1

    I have been banking with this bank going on five years and they can never help me get a loan they help more white people then they do blacks and I know this for a fact I have lots of white friends that banks here and there credit is horrible and they get a loan with no problem the workers have always had a attitude problem since I've been with them it's sad but I will be switching banks soon and I'm not giving ya'll a star at all it's only to be able to post on here

    Response from the owner

    Hello Anita, We take pride in providing excellent customer service to everyone and can assure you our customers are never treated differently. All of our loan applications are evaluated fairly and multiple pre-set factors go into the decisioning process including debt-to-income ratio and credit score. This is an industry standard that is done to all applicants to ensure they qualify for the loan, not matter their race or gender. If you have any further questions or concerns, please feel free to call us at 704-375-0183 or email us at [email protected]. - Your friends at Charlotte Metro

    B

    Brandon Price
    1

    Will never make this mistake again, rude employees, painfully hard to make loan payment, it takes me at least an hour to make my payment every month. Website is useless and won't let you make a payment unless you use them for banking and who would use them for banking with the horrible customer service. Worst credit union I've ever dealt with.

    Response from the owner

    Hi Brandon! We're sorry you feel you had a bad experience with us! We strive to provide our members with our best. If you would like to provide any more detail so we can use it as a learning experience for our staff, please email me at [email protected]. Thank you! Jennifer Parker VP Branch Operations

    J

    Justin Bangle
    1

    Been banking with them for over ten years and they have never had any issues with me to include missing a payment. However, the one time I decide to deposit a large check almost a week ago and they refuse to release the funds like it's a bad check or something. Now I have to figure out how I am going to pay my deposit tomorrow for my new apartment since the branch manager refused to released the funds until Friday. Thank you for the stress you have put on me as a loyal customer. I will be looking for another bank since they can not help their longtime loyal customers.

    Response from the owner

    We regret that your experience wasn’t a positive one. I have sent you an email with a resolution and hope that you will continue use our services. Thank you, Lori Thompson, President/CEO [email protected]

    D

    Darius Howell
    1

    Would not recommend . I had been working with credit union , but looked at a car with a salvaged title and was referred to primer federal . Wow , how crazy is the process . They told me it typically takes 3-4 days to even get a call to speak with someone and then another 3-4 days for the lender to even look at anything . So if they get to you fast enough you are looking at over a week to see if someone has the time to go over your application. They are definitely delayed in the process of getting a car loan , most places do it online and can have it done in a day or two. They are in no rush to help , i now see why they have low ratings .

    Response from the owner

    Mr. Howell, I regret you had a negative experience. I am personally looking into this , and I would like to get more details on your experience. Please email me at [email protected] and we can set up a time to discuss this further. Thank you, Jennifer Parker VP Branch Operations

    M

    Morgan Long
    2

    No one answers the phone! I’ve been on hold for 30 minutes— it’s like this every time I call. I just have a few easy questions but I can never get ahold of someone. It’s really frustrating.

    S

    Sunshine Rayne
    1

    do not go to them to do any type of banking they say they have 24 hour banking service and chat available well they dont. you have to go thru hell to talk to someone and then its not even the right department. I will be closing my account when returning to town and going with a different bank too much of a headache and hassle too bad i had to give them one star because they dont even deserve that one.

    V

    Vicki Adair
    2

    I have been a customer for 20+ years and can't even get a call back!!!!!! Went to the forest city branch and discussed a home equity loan. They gave me the number of the lady that does loans. Have left her 6 messages with NO call back. Call forest city branch and left 2 messages with NO call back!!!!! As soon as I find a new bank I'm done with Premier!!!!

    Response from the owner

    I sincerely apologize for you not receiving a return call. Our VP of Lending will be in touch with you first thing this morning. You are welcome to reach out to me as well at [email protected]. I hope that we can convince you stay with Premier. Sincerely, Lori Thompson, President/CEO

    C

    Clause Da Mouse
    1

    Worst communication skills ever. I have been trying to call them for about 2 weeks now and no one there knows how to answer a phone. My insurance company has tried to call them and it’s been the same mess. I’m not asking for much, answer the phone and let me be on my way.

    Response from the owner

    I apologize that you have been unable to reach us! Please contact me at [email protected] with your contact information and I will personally handle your request. Lori Thompson, CEO

    B

    Brannon Smith
    5

    Great bank. Have banked here for years always so easy to get a vehicle loan they even Lend on salvage title which no one else around here does

    Response from the owner

    Thank you so much for your feedback! We truly appreciate your business!

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    FAQs

    • 1. How to Get Hold of Premier Federal Credit Union?

      You can get in touch with them at +1 704-375-0183 or go to their homepage and fill out the request form.
    • 3. How to Apply for a Loan from Premier Federal Credit Union?

      To request loans from Premier Federal Credit Union, you can fill out the request form on their website or head over to the store. You are likely to drive your car there when getting car title loans. Visit our website to get more information about title loans.
    • 5. What Should I Do When I Am Unable to Repay My Loan?

      Missing payments on a loan can lead to lawsuits and damaged credit scores. Get Hold of your lender if you can not make a loan repayment.
    • 2. Where Is Premier Federal Credit Union?

      You can find the store at 2270 US-74 ALT, Forest City, NC 28043, United States. View maps and get your direction to Premier Federal Credit Union.
    • 4. Is Premier Federal Credit Union an Agency or a Lender?

      Premier Federal Credit Union is a Credit union helping you out of financial emergency. Check our site to get online personal loans for financial emergency fund.
    • 6. Does Premier Federal Credit Union Offer Loans for Bad Credit?

      Yes. You can expect to get loans with Premier Federal Credit Union even with bad credit. It is also available to get installment loans with bad credit via our platform. You can also obtain more details about installment loans through us!