Preferred Ford S Beacon Blvd, Grand Haven

While our first experience with them last week was what I considered brash (only considering our budget needs by pushing alternative financing), we still decided to try and purchase a vehicle from them. After triple checking with the sales associate about the availability (who received the sales manager’s go-ahead on a sale approval we received last week) and after waiting a half an hour at the store location, the manager came over and said they were choosing to sell the car to someone who had a higher offer! No care about customer service - all about the money! We have made three different trips (1 hour round-trip each time) to secure this vehicle, spoke on the phone to the associate countless times, brought in a pre-approval letter, and **they have the audacity to tell me the car is being sold to someone else as I had already began the purchasing process!** Our experience with Preferred Ford was the worst we’ve ever encountered, and even if the price might be right, the customer service is absolutely unacceptable! Take your money somewhere else.

I have purchased two vehicles from Preferred Ford. both times the exceeded my expectations. David Riemersma is knowledgeable, friendly, and goes above and beyond to help with every aspect of sales. He continued to be helpful after the sale was complete. I would highly recommend him and the team at Preferred Ford for your next purchase.

Bought my Fusion from David Riemersma, awesome service, and even after the sale he stayed in touch. The dealership was so helpful, came in on a Saturday, my only day off, and within an hour, I was driving off in my new car. Price was easy, I love the no haggle approach, financing was so easy, and the service dept rocks. Thank you David!

Ducky is the man to talk to! He took amazing care of me, got me a great deal on my trade in, and all set in my new Buick. Super easy guy to talk to, very helpful and knowledgeable.

Had a very nice and easy time getting into my new car! My salesman duckie made it super fast and was very helpful in explaining everything and getting me into my new car! Also helped that I got a great deal on my car so it made me feel amazing! Great place to go get a car they will help you find exactly what your looking for! Great job guys! :)

I was disappointed to hear that Cherie Wandling left the dealership. Her smile lit up the showroom and she had such a great personality. Preferred Ford lost a great young lady and wish her the best at her new dealership. It had been a long time since I purchased a vehicle and she made it enjoyable and easy. I definitely would buy from her again!

Ducky was able to get me out of my lease I no longer needed, and put a little money in my pocket to do so. Hard to beat that!

Big Josh was awesome made my lease buy out go seemlessly , BIG TIME happy with my experience with Big Josh Lummen / Great Guy

My friend went there to get her car fixed, they overcharged her then GHOSTED her after she got her car back having the same issues she sent it in for! Waste of your time and money don't recommend.

My wife and I just bought a New Ford Fusion from Dennis Harjer. The sales manager, David Riemersma, also assisted. I have NEVER seen a car dealership work so hard to make sure I was comfortable, and happy with our purchase. Absolutely phenomenal support and friendly service. The deal they were able to generate for us was perfect. Despite hours comparing with other dealerships; nothing came remotely close to Preferred Ford. I will definitely be shopping with Preferred from now on.