Preferred Chrysler Dodge Jeep Ram of Grand Haven Robbins Rd, Grand Haven

I leased my first new car, my salesman was very caring and patient. Andy Rogers is the only salesman I would go to for any of my vehicle needs, he also happens to be the best dad in the world!! I am ecstatic with my experience at Preferred Chrysler Dodge Jeep Ram of Grand Haven. Thank you dad!

My local mechanic suggested that I take my vehicle to the Chrysler service center because he thought the problem with my vehicle would still be covered under warranty. When the Chrysler service technician contact me they tried to sell me on a $900 tuneup. I asked him just to fix the problem without the tuneup. I drove 2 miles after picking up my vehicle and quickly realize the problem and not been fixed. Took my vehicle back to my local mechanic who fixed the problem without charging me an arm and a leg for a tuneup I did not need. Will not be returning here

We recently purchased a 2015 Jeep Grand Cherokee Limited at Preferred in GH. The vehicle definitely lives up to its rating as the top SUV on the market. We love everything about it so far! Everything about the experience was easy and smooth thanks to the helpful staff (Logan Goin and Mike). Logan was great to work with, very knowledgeable about the vehicle, made sure we had all our questions answered, introduced us to all the department staff, and assisted with a couple after purchase parts (roof rack and rear floor matt). I'd definitely work with him again. Mike was helpful explaining the lease plan/options and made trading in our old vehicle easy. Both were very helpful and made for a great team! We will be talking to Logan again about truck options this Fall!

Perfect experience from start to finish. Just bought a new jeep and they far exceeded expectations. Best car buying experience I have ever had. Lee G, Mike K, and Derik G definitely hit a homerun. This will be my go to for any future Jeep purchases. Thanks Guys!!!

Had a great experience with Preferred in Grand Haven Michigan. Thurlow Weed really went out of his way to find the right vehicle in the right color for me in a matter of a couple days. He was very fun to work with. The entire staff (including Ben) was very helpful with explaining the details. I love my new car!

CUSTOMER SATISFACTION CLEARLY NOT A PRIORITY HERE. DO NOT BUY USED VEHICLES FROM PREFERRED. After longing for a Jeep of my own for some time, I found a beautiful red on red 2015 4 door Wrangler Sahara. Even used these babies are pricey-I paid nearly as much for my used Jeep as I did a brand new Cadillac several years ago. But, alas, my heart sings every time I look at this beauty! I did enjoy working with the sales guy and expected it was the beginning of a beautiful relationship . . . Within a week or two of buying it, I noticed the smell of antifreeze. My husband checked all the fluids and everything looked ok but soon started noticing drops of antifreeze on the garage floor. I took the Jeep to Preferred and the technician confirmed a radiator leak. The tech told me they would order the parts and get in touch. Well, no one bothered to get in touch with us, we had to make repeated phone calls and Preferred finally offered to split the cost of replacing the radiator with us. Pretty generous to pay half of a repair that I’m sure they knew was necessary when they sold it to us but ok, buyer beware and all. However, our “share” of the repair is $370! We can take it to our personal mechanic and get a radiator with a lifetime warranty for a little more than that. We’ve been learning from a variety of sources that this is a known issue with Jeep radiators. We even called Jeep headquarters but they denied it’s a known issue. They did, however, tell us the dealership had an obligation to tell us we purchased a Jeep that originated in Canada and they should have offer us the remaining 10,000 miles of warranty. The GM at Preferred told my husband that’s not true. It’s really disappointing that Preferred chooses to do business this way. It has soured me from Jeep and I will make sure everyone I know never buys used from a Preferred dealership.

Super nice to work with, no pressure, know the cars they sell very well. Would buy there again and refer there dealership to friends. Great people!

First time I came here for an oil change it was great, staff were very helpful and polite. This time I scheduled online as the website suggested and arrived 10 minutes prior to my appointment, with my confirmation email at hand. I was promptly told that my appointment was not kept in the schedule because the online system doesn't do that, but I was offered a 1.5-2 hour wait to see if I could even be squeezed in. The man that I talked to was rude and did not appear to care that I was leaving town the next day and needed service for when I scheduled it. Why have an option to schedule online if it doesn't actually do it's one and only job? Definitely will not return.

Austin was great! He helped us pick out a new car for my daughter. Highly recommended!

Love the truck, but once I walked out the door "service after the sale" was non-existent. Truck has potential transmission issue that was identified/reported in the first week. For three months I have tried to get assistance to get in fixed. Weeks would pass with no response and I would have to call/email again. Eventually I reached out to Mike Vanderplow and Nick Rynberg for assistance. Over two months (!) later they've not once responded to multiple emails or phonecall. My 90 day window is over.