PNC Bank N Main St, North Canton

This is the worst branch- I needed a withdraw from checking- provided my PNC Debit card and VALID OHIO DRIVER LICENSE- been a customer over 10 years- every other branch- no problem this one says they cannot find me in the computer?? I NEED TO UPDATE MY DL.. I called CORPORATE- they said I DONT NEED TO UPDATE THEY FOUND ME JUST FINE.. BRANCH MANAGER ALWAYS OFF AND NEVER IN THE OFFICE TO SPEAK TO.. CORPORATE OFFICE HAS FILED A COMPLAINT AGAINST THIS BRANCH>> THANK YOU

Horrible customer service from Latoya. I was refused service at the window, went inside just to be told to wait even longer and that she would not even process my request. Had to wait for someone else to get off the phone who would assist me, then gave me a hard time about my differences with Latoya. The manager was not interested in making my customer service experience any better. I will not return.

Business customer. Had a name change. Even with my old drivers license and my new drivers license I could not cash a small company check for petty cash even though I was making a deposit as well and I sign on the accounts. Ok rules are rules. When I expressed my frustration the head teller(??I assume here) got all condescending and in a "mommy" voice said "Oh I'm sorry your having a bad day". This was the last thing I needed today. I will say I have a great relationship with the business banker at this branch, he's just not there very often. Well "Honey" all you had to say was "I'm sorry" that would have sufficed.

This has to be the worst Bank I have ever gone to. We have gone here 3 Friday's in a row. There are no cars in the drive through and 6 or 7 people working in the bank. Just me and my wife in there standing in line and waiting to be waited on. 3 teller's walk away from their spot and just avoid us at all cost. They go down the hall and.lean up against the wall and chat while one gentleman waits on us one at a time. I would fire these lazy people. Unexcuseable!!!! This has been this way the last 3 Friday's. Will be calling corporate and expressing these concerns. Dont go to the N Canton Branch in the Mark's plaza for your own sake!!!!

I called in to see if my credit card was still active and Cindy at the north canton branch told me I had to call the number on the back of the card and that was the only way to find out. I called a different PNC and got my answer right away from a banker that actually took 30 whole seconds of his time to help. Cindy might need a little refresher in customer service.

Service is superb and curteous. Friendly staff made the whole experience pleasant.

I had a weird situation in which my check that i deposited in the atm (a very large sum of money) became "unavailable" to me for a strange reason. I then found out PNC corporate was going to mail my check back to me and it would normally take 10 days for me to get it. Talk about a freak out! I needed that cash badly and Bethany on the business team went out of her way to see that the check was expressed mailed back to the branch in which she deposited it into our account like nothing happened. Yes I believe no bank or business is perfect and things happen but I'm happy that Bethany, Wendy, and the rest of the crew are there to right wrongs and steer the ship in the right direction in a timely fashion. They really do care about their customers and "local mom and pop" banking is all but lost.

I was in a hurry and needed to pull out some cash and they did not have the cash on hand I have been banking with pnc for over 10 years and have never had any issueson before.

They are always so nice and sweet! Always have a friendly smile on all their faces!

Nice employees, clean inside, and we havent had any issues with them.