PNC Bank 20th St, Birmingham

Compass cares about it's customers. I've been treated professionally whenever I've visited any branch. Here is a FACT Compass Bank financed Regions Baseball Stadium. I wonder if some of these poor reviews are from Regions bank employees....

Had an auto loan and paid it off early, two weeks later still had not recieved the title, so I called this dump and apparently they mailed the title exactly two weeks to the day from paying off the loan. I get that they have two weeks to send the title, but really how hard is it to treat your customers with the same standards you expect of them? On a separate but also frustrating subject when attempting to get ahold of a rep to ask about the title I decided to use their "request a call" service, I have spent several hours of my life waiting for these dinguses to answer. After filling out the fields on my phone and hitting the "request" button, which was very sloppily over lapping the "cancel" button, I discovered it did very little to confirm the hitting of said button so I hit it several more times to see if it was an issue with my phone or maybe I was just anger spamming that pushy boi, anyway it worked everytime I hit the button, so yeah getting a lot of return calls, just a few features could really help the user experience. Oh and GIVE ME MY TITLE YA PUNKS!! Very bad service terrible awful do go somewhere else with your monies folks.

I got a car loan through Compass. When it was paid off they sent me the wrong title (called a "memorandum title" in Massachusetts that looks like the title but isn't). Now they claim they don't have the original title. I can't sell it without the title! Also MA law won't let me cancel my insurance until I prove that it's sold, which I can't do! So I'm stuck paying taxes and insurance on a car I can't sell, all because Compass doesn't know how to process a loan!!!!

i cannot even give this bank one star on this review. i have had nothing but stress and aggravation with this bank. It is not customer service friendly at all. DO NOT do any type of banking with this bank. It is truly a nightmare to deal with, and i am spreading the news that it is a horror to bank with this bank.

Arrogant, ignorant, disfunctional! Their reps actually LIE. The bank violated IRS law by NOT sending required Tax document. Lying rep Mgr 'Juan' of customer service stated it was sent Jan 30. The actual bank stated none was sent and they are confused why the form was not sent out. Whomever is right, the bank is wrong and illegal. Do NOT work with this bank.

I regret ever getting a car loan through this bank. The people who work for this company could care less about their customers. I have been trying to get in contact with the branch that has my title so i can get them to send it to the dmv so i can get my car registered and nothing. No one will even take the time to help me or help me figure out what to do

If there was a zero rating, I would give it to them. They have robbed me of $25,000. I can not get hold of anyone in the usa. All I can contact is people in south america. They just lie to me and hang up. Stay away from these crooks.

It’s my pleasure to provide this review to BBVA customer service Agent Edwin Morales located at Guatemala, after speaking to a rep before him for a while, which did not solve my problem decided to call back customer service and fortunately Mr. Morales took the call, within five minutes he resolved the issue quite efficiently and professionally,On a personal level his communication skills and consistency exceeded this call. Thank You Houston Texas.

Illegally ran our credit for a mortgage. They admitted it on recordings and documentation. They still have not had the hard inquiry removed.

This place calls you if it's the day of the payment due date or a day after like this place bugs the crap out of you and it clearly says that you have 10 days after the due date to make a payment. I 'll never finance through these people for a car loan ever again and I only been with them for like 4 months now ugh a headache company.