PNC Bank E Grand Ave, Fox Lake

I really like this PNC location. The customer service here is excellent. They still have lobby service. (many have closed and have limited services) I have been very happy with their staff. Ashley makes herself available and does a great job. She has been extremely helpful with some various banking challenges I have had. I was with BOA for many years so changing banks was hard to do. I will say the ON Line banking ap can have some issues but it all surrounds security, so I am patient as I am hoping that secures my account better. All in all this facility does customer service right at a time where you can find little to no customer service anywhere.

If you’re black with money don’t go here they froze my account when I had all my paper work showing where my money came from but Ashley the manger didn’t look look at them lie to me then had my account we’re I couldn’t talk to anyone but her!!! They then told me after days later if I show the proof i already had then they will give me some of my money I went to Waukegan IL branch and omg I love them I should have been went to them they was so cool and helpful the manger at Waukegan is the only reason I kept my account.

Friendly staff. Very efficient. Easily accessible. Best Drive thru!!

Local branch staff employees are fantastic and responsive! Item's going outside of the local branch run into PNC corporate bureaucracy which can be challenging to work through in the best of circumstances. The pnc website is user friendly.

Worst bank I've been with. Charging me just to have qn account with them. Should just be a privilege to have another customer but about to lose hundreds

Banked here for years . Excellent staff