RoofOptions Weatherstone Way, Johnsburg

Dear Tyler, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping with your roofing needs again.

Dear Declan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping with your roofing needs again.

Hi, Anitah. Very sorry that you had a bad experience with a residential roofer. We don't have your information on file. We are sure we haven't worked together. We only do commercial and industrial roofs, so we think you meant to write this review for another company by a similar name. Could you remove this review please? Thank you! Vanessa B., Marketing Manager, RoofOptions

Chris, you're right. You expected great communication, you should have received that but that's not what we delivered. If I were in your situation, I'd be pretty upset too. I'm so sorry we missed the mark on this. We should have caught this the first time but we didn't. These mistakes have been hard lessons to learn. We're using your feedback to improve communication, including daily email communication to clients. Can we make this up to you? I'd like to do whatever I can to correct our mistake and earn your forgiveness. What can we do to make this right? Please reach me directly at: [email protected] Best regards, Vanessa Baker