PNC Bank Sw 19th Avenue Rd, Ocala

When it was BBVA, I never had any issues and loved my bank; I walked in and everyone there knew me, I was greeted with smiles. Now that it is PNC Bank, I am getting charged with fees left and right. The customer service is truly awful - took months to get a new debit card and still have not received new checks. After almost 12 years with BBVA and such a wonderful experience with them I don’t know if I’ll be able to find a bank that can match that experience. PNC has been the worst banking experience of my life, I would not recommend to my worst enemy.

Very rude employees, specially old white lady with a black SUV who was very annoyed with our presence. She looked at us and ignored us. She said it was too early and kept walking away when we asked what time they were opening. I wouldn’t even bother thinking about opening an account there. We just moved here from Georgia and it was a very unwelcoming experience in Ocala.

The worst experience I've ever had banking.they didn't want to cash their own check and would not say why..lady beside me was having trouble with her account and they didn't give her a decent excuse.we both left confused and I will not return nor except them checks again....

What I've noticed is with this Bank, when you're close enough to a low balance this bank will rearrange your charges so that you can get hit with a non sufficient funds. If it all possible take a screenshot of when charges come in and take it to the bank to show how it was arranged to try to fight it. Bunch of crooks.....

This bank has awful customer service, will charge you late fees even if you pay your bill on time. CSR's will literally argue with you, lie to you and tell you there is nothing they can do. Keep your money and credit away from this bank.

IF YOUR TRYING TO GET A HOME LOAN DON'T GO HERE. They are cheats & thieves. The management is worthless. They do not keep appointments or return calls. This is a foreign bank that is screwing the American people.

Been sitting in the drive thru for over 15 minutes with only 2 cars in front of me... about to take a nap.. I'll be glad when I'm done with this bank... grrrrr...edit update. 5 month's later and it's still terrible

Incompetent bank and horrible customer service, they over charge on everything! Stay away!

Bank manager can not explain bank policy.....! Left on hold and did return to call...... BAD Experience .

Excellent location and very nice people