PNC Bank Maxtown Xing, Westerville

Never can help me with anything. POAs or Investment accounts. May not be there fault. Everytime I go there they can't help

I have been with this bank for over 15 years. They have slow service. The personal bankers are not helpful. They don't know their products. They miss lead you on interest rates. I sent in all documents and then they say by the way your interest rate will be a point higher because of something you told them up front. Why didn't they tell me that up front. Let me go through the whole process then tell me. Time to find a new bank.

Worst banking experience. When they're open till 12pm on a Saturday, I reached bank at 11.50 am and they didn't provide service to me to open a new checking account. They said it'll take 20-30 mins and they don't want to wait. Looks like they want their comfort than a new customer. I'm not going there anymore. As far as I know, whoever step in before 12pm should get the requested service. I won't recommend this branch.

On Sunday morning I went to this atm and took 550 dollars from my payrol card and deposited the cash into my pnc checking account using the cash deposit slot on the atm. I have done this at least 10 times and never had a problem. so i get the screen to the spot where it asks what you have to deposit cash or check so i press cash and then you are given a chance to make sure your cash is organised with no staples or rubber bands and once you have done that you press another button and the cash slot opens up and you stick your cash in it. since i just got the money from the same atm it was in good shape no tape or staples i stuck my money in. usually it counts it twice and tells you how much it counted and if the two numbers are the same you press continue and it finishes the deposit. however this time it counts it once and then stops for a minute and the whole atm shuts down and a screen comes on saying that its out of service. so i guess the cash counter jambed. so no cash and no deposit. i call the bank and filed a report and everything i needed to do to get my money. now its two days and no money. i have things coming in the account that wont clear now. They should have fixed this 1st thing monday not a week later. it was a cash deposit so this is why they are getting 1 star. Im sure that i will get it sometime but really anything more then 1 day to me is unacceptable!!! my advice is dont use the cash deposit feature on the atm for any amount greater then what you can live without for 10 day. I should have deposited 200 at a time. wish me luck. An update. PNC has put my money back it took a few days but its all good now. I am going to up my review from one star to 4. They would have gotten 5 stars if they put my money back in one day. Thanks PNC.

I love this branch. So many great people work there. I always get great service while doing my business banking and my wife gets great personal banking service as well.

I wish I could provide a 0 star review. Horrible customer service with Inadequetly trained personal bankers. Unfortunately an attorney has to get involved to handle the situation from here on out. Avoid at all costs.

Great bank with very helpful staff. I was in and out in under 10 minutes which is really good + as some banks can take forever to do the simplest things.