PNC Bank Woodman Dr, Dayton

I've banked with PNC for a while and haven't had many issues. Lately for the last 6 months they've called me multiple times leaving a message saying "this isn't an urgent call but it's important" and every time I call back it's pointless. Seems like a sales tactic to get me to take out a loan, which is messed up during a pandemic. Very frustrating and annoying.

I had an issue where my account got shut down because someone had tried to get into it from an unknown location. We called at 12:57 on a Saturday, and one of us had to go in and they had to call customer service from the bank to resolve it. The bank and customer service closed at 1:00 and the next Monday was a holiday. They not only stayed open so my wife could go in, they called customer service and held them on the line until she got there to resolve the issue. Blew me away. I've never even heard of that kind of compassion and service from a bank. 11/10 will bank here forever.

I gave 2 stars because yes they are polite but at the 1st of the month i get out a chunk to pay bills and EVERY time they ask me what am I using this money for and I have a problem with that because its none of their business what i do with my money. Just give me what i ask for and please stop asking what its for, its my business not yours.

As POA of my elderly father's affairs, I have the pleasure of working with the wonderful staff at PNC in Airway Shopping Center. From the beginning, they have treated me like family! They have been absolute angels in taking care of things to make my burden lighter, as I navigate thru the required steps!

ya i have a very long story to tell about that bank manager, we had an EMP strike from a storm last month, one of the inspectors from my insurance tried to defraud me, had to jump on that,,,,took 21 days to get me a insurance check, then went to this bank in air way shopping center, the lady lied to me 4 times, i busted her in those lies with about 8 cameras on me and 11 eye witnesses, and by the time i was done with her, i never laid a hand on her i verbally whooped her like a red head step child with a dirty bottom on, and she was Swiss cheese when i was done with her,,,, never got my dern check cashed,,,, its all on cameras,, its the truth,,,, then i called my insurance and they tried to direct account the check, i sen them the first check back, and there process didnt work so they sent me another check dern check , i told them it was kryptonite !!!!! and i called the smart access group, they said i could get the check cashed no problems, didnt have much gas and i went to the far hills pnc bank and they couldnt pull up a I dent screen,,,, still couldnt get check cashed,,,,,then had to go to checksmart and they charged me $70,oo dam dollars to cash it,,,, then when i got my regular pay i went to air way shopping center and got my money out of the atm and i seen that lieing lady that was very rude to me, her attitude was 180 degrees about face, i had my money in my hand and paper from the atm on it and my thumb on the paper ok, infront of all the cameras, i gave her a few ideas to help the bank,,,, and when i left that bank there was according to my wife one riverside cruiser in back of the bank and 2 in front !!! they was there the hole time i was in the bank,,,, and i look at that after being victimized about 4 times with the system now and all i wanted to do is cash my check, but with this pay, i left the bank then my wife told me what happen, so you know it, i called the pnc bank again, and this was the 4th time in about a 30 day period too, and i told them i didnt like being discriminated against for one thing, and being racially profiled by them and the police when i help the police here as a crime watcher for the neighborhood watch,,,ok,,,,so that is one manger of this place lieing to me and not cashing my check, then i made a complaint, and i called the smart access group and they told me they can cash a check and i go down to the other bank on far hills and they cant cash the gd check, and i go to checksmart and they charge me $70.00 dam dollars to cash a gd check, and then the other bank in the air way center calls the gd cops on my for me using their atm and talking to the manger,,, AND WHEN I LEFT THE BANK, THE COPS LEFT THE BANK !!!! THAT IS A FACT after my wife told me waht happen,,,,,,now why have a gd bank if they cant cash your gd checks, and call the gd cops on you because you look different !!!! WHAT THE FU$% GOOD ARE THEY WHEN THEY DO THAT,,,, i called the services up and told them if this is going to be a very much common event !!! THEN I HAVE 3 VERY GOOD LAWYERS THAT WOULD LOVE TO HEAR MY TRUE STORY DOWNTOWN,,,,,,i told them about discrimination, and about profiling, is illegal, slander, and defamation of character, and im a man of honor and im old school and i do what i say, and say what i do !!!!!!and i know what my rights are and i do stand on them,,, so we will see if this will become a pattern of professionalism on the banks side !!!!! this is about 4 times i called the bank and its all on record that can be presented in a court of law too,,,,, so we will see how it goes,,, i think we have an understanding, BUT WE WILL SEE FOLKS !!!!!!

Would give zero if possible. The female staff flirt with my fiancé every time he goes there. Very unprofessional.

Worst pnc in Dayton. That's not saying much honestly. I need to switch banks.

They helped me quite a bit when I first moved here and needed to set up an account with them. Everyone is always nice there.

Lobby is closed, full staff inside talking & hanging out Meanwhile people are waiting in drive thru for long periods

They are always smiling and friendly they know me by name! I like the service they give here!