PNC Bank Adam Shepherd Pkwy, Shepherdsville

Complete incompetence. A family member received paper work with a dead spouses name on it for years. The mortgage went 7 years without the homeowners name on it after the spouse passed. Anytime we needed help we got lied to and got the runaround. The staff is completely lazy and has no interest in doing their job. The process of adding a spouses name to a mortgage should be flawless, and was flawless for a person like me with ZERO experience in the financial industry. It just took some time to make the proper phone calls to the proper people, something Troy and Shyloh were unwilling to do. Avoid this bank and institution at all costs. You’re just a face and don’t matter.

Tellers and management employees have always been friendly, courteous, and professional to me and all the members of my family. Every time I've come in (since this branch opened in Shepherdsville) I've never once seen anyone in the bank act unprofessionally. I don't understand why some people are giving negative reviews about that aspect of service at this branch.

I used to love this bank, but head quarters of the bank has made changes that i just do not care for.... way too money hungry. Staff is great though. Just do not care for PNC ITSELF.

I prefer this branch over my local one. My local branch is always refusing to help me with my needs so I gladly drive the 20 minute drive to this one where I know I’ll receive the best help!

They were rude and did not want to open up an account. Everything that comes out of their mouth is a lie lazy and worthless employees

Customer service is almost always a challenge at this location.

Great folks and great customer service.