PNC Bank N State Rd, Coconut Creek

They used to be a decent bank. These people are crooks. They charge their clients associates 2% to cash a check. Just to give you the math, if you cash a check for $10000 they are going to charge you $200 of your money. Watch out for banks with these type of fees. I would never use a bank that charged my customers to pick up their money.

I'm generally very happy with PNC. I usually do my banking on line, or occasionally I walk in if I'm dealing with cash. But today's experience at this branch is not quite up to. Sitting right here at the drive thru for a good 20-30 minutes just to make small deposit of 1 check and 9 pieces of paper bills. No acknowledgement that they received the tube I sent up. After hitting the call button numerous times, someone finally came in the screen and asked how they can help me? "I sent money up the tube! Did you get it?" "Oh yes, we are working on it". She disappears from the screen. Wait another probably 10 minutes. Pushed the call button a few times again before a different person came on. Again, " how can I help you?" I'm flabbergasted. "I'm waiting for my deposit to be completed?" "Oh, we are having a little computer problem, but I'm putting it through now." A minute later, she sent the receipt back in the tube. Why couldn't they have at least let me know at the beginning when I sent my stuff up?

I had a bad experience… try another branch to get help and good service

The people who work here are fabulous. They really do care about their customers and go above and beyond for customers even if the customer is not a big money person. If you live in the area and need a bank go in and ask for Steve. Best banker ever!

After attempting to cash a PNC issued cashier's check on Saturday, I was told to return Wednesday when they had enough cash on hand. They were informed at that time I was not a PNC customer. Being a PNC issued check I did not think there would be an issue. So I called Wednesday to confirm I can cash the check and they said no problem. So i left work early to arrive prior to them closing only to be asked "did they tell you about the 2% service fee?" No mention of a service fee was ever mentioned. A bank with stellar customer service would have apologized for not communicating their policy and waived the fee. Not the manager at PNC on Hillsboro and 441 in coconut creek. "Sorry, thats our policy" is all I got. Not sure how they expect to gain customers when they cant cash their own check! I would not recommend banking with a bank that managers are not given the autonomy to make sound sensible business decisions.

Thank you Lea for going above & beyond & staying late to help. Thank you Javier for all the help. You’re both great.

I am really pleased with the service provided by PNC Bank.

Went to make a deposit at 3:45 p.m. to my surprise there is no one inside and only the atm is open but that branch is supposed to be open until 6. So disappointing

I am very satisfied with pnc bank service. I have my personal.business and auto loan account. They gave me best deals and great service. Highly recommend

Very poor customer service...this is friend pnc branch had the worst experience ever customer service is very poor at this location