PNC Bank Penn Ave, Scranton

My boyfriend spoke to different workers on different days regarding his account and direct deposit, not one person decided it was worth it to mention his account has been closed since last year. He recently set up direct deposit for his job and was unable to access his money and the check was bounced. Finally after speaking to yet a 3rd worker, he was made aware of his closed account. If only someone knew how to do their job none of this would have happened.

First of all very very bad service. Not professional. Then they claimed my money was counterfeit and sent it to the department of homeland of security. The worker that supposedly helped my out was Christina McGuire. Then today I went to the atm machine that’s at the same bank and they atm machine took $330 from. I don’t know what’s going on with this bank. But from very bad experience DON’T GO.

So I had an incident tonight I had went to the bank with my husband the front customer service at the desk told us somebody would be with us shortly and to have a seat... So we sat there about 15 minutes every office on each side was filled with customer service but we were sitting there was a Spanish lady 2nd office on the right very tight clothing black curly long hair... kept looking at my husband and acting all fresh running her hands through her hair every time she looked at my husband she purposely got up at least three times to tell us that she would be with us just to go back in her office to come out and tell us that she would help us I said no thank you and we walked out so we ended up going to another location customer service was more professional and very respectful... We will not be going back to Penn Ave location I feel disrespected and she's very very unprofessional disgusting trying to get a married man's attention basically the funny thing is she got mad when I told her we were good and we walked away LOL my husband was laughing because she thought she was going to get the attention that she was seeking 🤣

Tried to cash a cashiers check drawn off there bank an was a hassle, took a few out of it, didn’t have the money to give me had to wait a week, tried calling several times no one answers, what’s the point of a cashiers check if they can’t cash it??

Wouldn't help me with a refund from an event organizer, but the branch back at home in Montgomery County was more than willing to work with me to find other options and help me eventually get my refund in a safe manner rather than saying "we can't do anything"

Don't know why the lobby isn't open? Able to practice social distancing the place is enormous. But I got to wait in the heat and you midity for half an hour and hope I can make a withdrawal before they close. They are slow as molasses in January

The staff is under trained. The manager is a liar. They do not care about the customer.

FAST friendly service, warm welcome and considerate

Worst drive thru service I’ve have ever experienced in my life.

Guys great custermer service. ask for a business Banker named Amy. If you're an entrepreneur