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PenFed Credit Union Franklin Ave, Scranton

3.8
(12)Loan Agency
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315 Franklin Ave, Scranton, PA 18503, United States

+1 800-247-5626

https://www.penfed.org/

  • Saturday9AM–12PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
    PenFed Credit Union 01
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    Personal Loans Near Me In Scranton of Pennsylvania(PA)

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    $1000
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    • Bad Credit OK

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    Reviews

    3.8/5.012 Reviews

    A

    Amanda Hamstra
    1

    If I could rate 0 I would. Was with Valor and they were great. They should've never changed. This place is awful. Phone is always busy and it takes forever for a bill to be paid. Account doesn't update until a day or two after!

    P

    PAMELA QUERY
    5

    Just a great experience in acquiring my car loan. Quick, very good rate and no surprises.

    R

    Rich H
    1

    Looked at my online banking today and noticed my checking account was cleaned out.Apparently for the last 5 days every purchase I made with my debit card was doubled!Yep , 500$ worth of purchases 1000$ taken out of account.Called Penfed and they told me IT is working on the known issue.Cleaned out my savings and got a account at NET.Switching all loans over from Penfed to NET and got a much better rate on all my loans. Member of TFCU for 25 years.Penfed is a joke!

    Response from the owner

    Richard, PenFed discovered an issue with the posting of debit transactions on April 16th which resulted in duplicate transaction postings on a small number of accounts. We are working on the correction. Every duplicate transactions will be corrected and any resulting fees reimbursed. Thank you for your patience and please accept our apologies for any inconvenience.

    d

    daniel cramer
    1

    I've been a member forclose to 20 years and since it has become Valor and the embezzlement it has gone down hill. Way more fees, longer holds on personal checks and you have to jump through hoops to get a loan. I'm thru with them, they might as well be a huge corporate bank!!!!!

    A

    Andrew Ballard
    5

    Fantastic organization with highly competitive rates. I have always had a great experience dealing with the people at PenFed. Highly recommend.

    E

    Ev “RiversDaughter”
    5

    Quite possibly the fastest loan and absolutely simplest loan refi I've ever done.

    J

    Jonathan Comitz
    1

    My account was transferred to PenFed from Valor CU as part of a merger. PenFed is terrible. From customer service to their website, total chaos and incompetence. I cannot wait to close out this account.

    Response from the owner

    Hello Jonathan and thank you for providing feedback. We do apologize that you have not received the best customer service thus far. Our members are our top priority; therefore, we would definitely like to address any concerns that you may have. Please email us at [email protected] so that we can have a Senior Manager contact you directly.

    a

    alp250
    1

    My blood pressure literally goes up every time I walk into this place! Worst customer service I have ever experienced! What's sad is that they don't even care that I'm pulling my money out and going elsewhere; customer for over 30 years!

    Response from the owner

    Hello alp250 and thank you for taking a moment to provide your feedback. We're sorry to hear that we've let you down and apologize for your experience. If you would like to email your preferred contact information to [email protected] we'll have a senior manager contact you to discuss your concerns. Please know that it is our top priority to provide Best-In-Class member experience every time and your feedback helps us do just that. Thank you for being a valued member for over 30 years and we look forward to hearing from you.

    j

    jessica ramsey roberts
    5

    PenFed has consistently been fair, competitive, timely, understanding, helpful, informational, trustworthy.

    E

    Eliu Lopez
    5

    3 hour free parking ,accesible ,Covid protocol ,and very atentive staff !

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    FAQs

    • 1. How Can I Get In Touch With PenFed Credit Union?

      In order to get in touch with them for loans, you can dial this phone number +1 800-247-5626, or you can direclty search for online loans. If you need any loans like bad credit personal loans, you can click here, which will be more efficient.
    • 3. How Can I Get a Loan at PenFed Credit Union?

      The most convenient way is to fill in an online application form. For your need of cash advance loans from the Internet, simply visit our website to find out more info.
    • 5. What Am I Supposed To Do I Cannot Pay Back My Loan?

      The best way is to talk with your lender at first and find out a solution for both parties.
    • 2. Where Do I Find PenFed Credit Union?

      PenFed Credit Union is located at 315 Franklin Ave, Scranton, PA 18503, United States. If you wan to visit them on your own, you may use the map to find out a way to get there.
    • 4. Is PenFed Credit Union an Agency? Or a Lender?

      PenFed Credit Union is a Credit union. Or you can directly find CocoLoan, which is an online lending broker, can help you establish connections with 100+ lenders to get miscellaneous loans like online installment loans, look it up on this page to find out more.
    • 6. Can PenFed Credit Union Provide Bad Credit Title Loans?

      Sure. You can get car title loans if you click here.