PNC Bank S Main St, Grapevine

The worst attitudes ever! They basically made me feel like I was an inconvenience to them. I started out with Compass, which was purchased by BBVA, which was purchased by PNC. I will be closing both personal and business accounts and going elsewhere.

I had to drive from Bedford to Grapevine to get a check cashed on a Friday. I checked the hours online before leaving to go over there and it says they are open until 6:00 on Friday only. However, when I got there they were closing. When I finally got some to answer me in the drive thru he told me they close at 5:00. When I told him it says 6:00 online he told me Google must be wrong. Definitely glad I don't bank with them!!

The absolute worst bank we have put our money in! BBVA switched to PNC Bank a few months back. That was a miserable experience. BBVA was not that good, but PNC is much worse. You can't get ahold of customer service. If by luck you do, they are rude. Because my husband and I shared online account credentials, we were reprimanded by customer service and now we can no longer use all of their services. LOL, seriously?! Bye bye. We are switching over to Frost Bank, which provides great customer service!

Extremely friendly and helpful staff my new favorite location! Will be back!