Pioneer Federal Credit Union W State St, Boise

I have been banking with Pioneer Federal since I was a kid and my parents helped my open my first savings account. Kristen B, the assistant branch manager, goes above and beyond to serve her customers. She helped me with the process of applying for a credit card, and even mailed a hand written-note congratulating me when I was approved. She was very patient throughout the process and was even able to call reminding me to submit the necessary paperwork after I received it from my workplace. I would definitely recommend Pioneer and this branch in particular to anyone for their banking needs. Thank you Kristen!

I am not a member. However I bought a car from a member and paid the loan off with a cashier's check. The bank officer told me the title would be released in 10 business days. It has now been 26 days and I have not seen a title. I called the bank officer and told me the title was at dmv and out of his control. I have no way of registering or transferring title without title in hand. Pfcu has really dropped the ball on this. They have no idea what kind of hassel it creates for the buyer. I will never walk in their doors again.

Great service was able to get back into mobile app with the help of Kristen in a short amount of time

Cindy at the state street branch has been so helpful to me and my boyfriend while trying to purchase new vehicles. Great customer service, they got us an amazing loan, and now we’re both Jeep owners! I’m very happy with our experience at Pioneer Federal Credit Union

Cindy at this branch recently helped me finance a truck I bought. She made the process so easy! I didn't even need to go to a branch to finalize the deal. I highly recommend working with Pioneer Federal to for financing needs.

Janae ,at this location is amazing . She is personable and friendly . Pioneer has been with me every step of the way on my new endeavor’s and I highly recommend them .

Amazing branch! I never go to any other branch! everyone greets me with my name! Cindy is one of the best people they have in there! Very helpful and friendly!! Very satisfied with this specific branch!

This branch is my favorite branch to go to. They always make me feel so welcome when I come in and are always there when I have questions. The PTMs are very cool to use and helpful!!

I was referred to Cindy by a friend of mine and I have nothing but good things to say about pioneer and all of Cindy’s help she is very responsive answers all my questions and got me approved for my dream car! I coluden’t be happier thank you so much Cindy you rock!

i will NEVER bank with these scam artists again!!! after 6 months, i was hit with hundreds of dollars in misc fees! My loan (3,900 including interest) was 4,600 after 6 months of perfect payments!!!! Now I'm called and harassed by the staff every day. They refuse to work with me in any type of way, constantly threatening me. Worst bank by far.