Pioneer Appalachia Federal Credit Union Kanawha Blvd, Charleston

I have been banking here for four years now and am consistently blown away by the customer service and personalized care. Attentive, warm, friendly and kind- I always look forward to my interactions here

HORRIBLE BANK THEIR ATM JUST ATE MY BANK CARD I LEAVE FOR THE BEACH IN >72HRS NO MONEY NO CARD NO HELP WHATSOEVER they honestly need shut down. Ive called customer service 3x and have been hung up on twice and not helped AT ALL. If I could give them less than 1 star I definitely would. This is a beyond horrible bank because the customer service is horrible. They need new equipment or shut down.

Approximately 18 months ago we were blessed with the opportunity to explore PioneerWV Credit Union! We have since refinanced our primary home, bought 2 other investment properties & most recently purchased an additional automobile, all financed at Pioneer! In each instance, the staff went out of their way to accommodate our needs! Plus, as we explored the marketplace, we were told time & again, you have a great deal, no need to explore further! In fact, while we were at the car dealership, we were actually told by their Finance Manager, “We’ll just give you the paperwork, we can’t find a better deal than that”! Thank You Pioneer! Bruce & Faith Cox Belle, WV

I love Wv Pioneer and the staff at the kan blvd east facility are so nice and go beyond to assist me, which i appreciate so much because i am disable and need assiatance. I always get A+ service and omg the fraud dept is on point like the feds.. Keep up the great work and service 15 years as a WV Pioneer customer!!! Same wonderful service

When I called to inform them of my mother's passing, the woman tried to ask me to pay her credit card immediately with a savings account she held at this credit union against the direction of county probate court. When I attempted to close the savings account in order to start an estate account, this credit union refused me access to the money in spite of my status as executor, even though her debt has to be processed through county probate court.

Slow tellers at the window for cashing a check in the drive thru. Friendly but extremely slow.

Every month i try to pay my utilities,i hafta get an approval first,so aggervating.

They are an awesome bank ! What ever I’ve needed they have been there to take care of me!

HORRIBLE BANK BECAUSE THEY HAVE HORRIBLE CUSTOMER SERVICE!!!!!! They deserve less than 1 star