Peoples Bank Westchase Blvd, Raleigh

WORST.BANK.EVER! Totally unhelpful when it comes to trying to conduct business as an authorized account user and power of attorney for a sick, elderly parent. I have followed every letter of the law yet they have fought me at every opportunity and even went so far as to tell me I would have to take my 84 year old mother out of the nursing home, bring her into the branch in her wheelchair (she is bedridden, wears a catheter, and is almost completely deaf) during a raging pandemic, to sign documents and make transactions. My mother banked with this bank for over 40 years, but there was no hint of customer loyalty! So much for customer service. Their website says: "Here at Peoples Bank, we're passionate about helping people," and "We strive to be exceptional," and "When you're passionate about people like we are, you go the extra mile to help another." NONE of this is true in my experience. They care nothing about their loyal, elderly customers. As some other reviewer said, they play the corporate game, but you can never talk to anyone at corporate. Peoples Bank NC has caused my family much unnecessary stress and hardship. I was finally able to close my mother's account and now have her money at a different bank which has been very helpful. If you're reading this review, I suggest you seek another bank or you'll be sorry. Shame on you, Peoples Bank!

De lo peor. El peor banco con el servicio mas horrible! I went today with my husband to adjust a few things, we had just sat down & explained what we needed & the phone rings. The "banker" answers the phone (trying to look up their account #) & doesnt hang up or say anything to us we waited to see if shed hang up but didnt....my husband then tells her to give back our stuff that we'd go to another place, she tries to stop us but still with the phone on her...my husband tells her no thanks bc of of the poor service she provided us & we left. I have never experienced such thing especially not at a "bank" 😡

Worst bank and people ever. Really bad customer service. I will never come back.

They don't explain things thoroughly the branch plays the blame game on corporate I went and closed my account immediately...

Worst bank ever!!! Horrible Customer Service!!! Closing my account on Monday!!!

Not very happy with this bank they talk to me to tell me that I made checks, yes, I want them to pay? And they tell me that if I have money to cover them, then they just talk to me to basically tell me what they are going to keep with $ 36 of each check I made. Why not deposit when the branch was open!

Exceptional personalized service. We got credit approval for our second Meineke store in 2 weeks, unmatched! Thank you very much Vanessa and Sara!

Would it be better if they opened on Saturdays? It's a bit difficult for us

Great service. Good service and attention. Highly recommended to all.