People's United Bank Torringford St, Torrington

I came in for an issue with a debit card. I was told it was fixed only to be left in a grocery store check out line unable to pay 2 days before a holiday. I had to use a credit card designated for emergencies. I then went back to the bank to address the issue and was met with nothing but an attitude. This isn't the first issue I've had. They also shut down my card in another country when I had notified them in writing I would be on a business trip. Do not put your money in this bank. Ill be switching after the first of the year.

Uncooperative teller with short curly hair that has an attitude problem and seemingly has a problem doing her job. I simply asked for a printout of bank statements, which doesn't pose any problems at other branches of the bank. She asked if I do this often, as if it was a, hobby of mine to collect printouts of my account activity. She first told me that I'd be charged, and then that she could do it, but it'd take a really long time. Another branch did it with a smile and a willingness to be of assistance. Poor customer experience at this location.

Disregarded information that was being told to them,had another branch call to fix their mistake and doing so messed my account up and any negative problems were my responsibility. Last time I use any branch in Torrington and sad because I have been a long standing customer.

3 previous visits to this bank, employee's were courteous, friendly & kind. The branch manager, arguementative, condescending & rude. As long as you avoid her, you're good.

Outstanding service every time! I like the trivia questions as well!

Always a pleasure great costumer service.