Union Savings Bank Main St, Torrington

Staff was polite and helpful answering my questions spot on. I have been able to access my funds even after banking hours including deposits by ATM. I will say that I love the centrality of the place but the entrances and exits are like driving up then next driving off of a curbside not to mention the absurdly narrow entryway from main Street

I’ve been using this bank since 2001. Never had a problem. Always polite. Had two mortgages out of here as well.

They actually restock and maintain the ATM at this location, Litchfield’s atm has been out of bills 3/4 times in the past month

This branch of Union Savings bank is by far the worst one I have been to. The Torringford st branch is exemplary with their service as well as the canton one, however this branch on main st in Torrington has never given me or my mother great service. They are slow, they make you feel as if you are a burden to them, and they are not very customer friendly. I waited in the drive through for 5-8 minutes to be addressed, then another 10 to get my receipt back for depositing a check overall it was 15-20 minute wait. Another time I went the woman just said hello grabbed my deposit slip then went and helped another customer in the middle of my transaction. My mother has also stated that his main st branch is always rude to her as well. Maybe the management there is bringing down their employees or maybe they all just really dont want to be there, but they could learn a thing or two from the wonderful folks at the Torringford branch. The other branches i go to are efficient, engaging, and courteous, you can tell they care about their clients.

I’ve had an account for years, I hadn’t used it in a while but now i need to just reopened a new savings, got a new card and everyone is so nice and helpful, I really want all the staff to know, I appreciate each and every staff member at this location, since day one this is my preferred branch, and now I live out of Torrington but i will still go here, when i have something i need to do or trouble these employees always helped me and my brother, from the bottom of my heart thank you 💜

Very rude at Torrington East Main branch!! Felt like we were an inconvenience to her. We will be doing our business at another branch.