PENNYMAC South Lake Ave, Pasadena

My Penny Mac team was ABSOLUTELY AWESOME!!!👍 They made the entire process simple, easy to understand and navigate, and just plain relaxed like talking with my old banker friends!!!

Everything was great from beginning to end... Nancy Olivas was very kind and helpful throughout the whole process. I highly recommend her for a smooth and stress free experience. Thank you!

From the loan refinance application process to closing on the loan, we experienced extremely helpful, knowledgeable and professional team members which made our experience great.

Do not refi with this company they over charge in the closing cost just like rocket mortgage, they charge a$100 app fee on top , they lie about matching other competitors loan estimates, I had the worst experience . Do not go here!!!

Lied to my mom about her loan balance so she made the wrong payment.. this led to her failing to qualify for a program to lower her payments. Their solution? Put her on a 40 year mortgage instead of her 30 year. Great job taking advantage of the elderly.

We hit a few glitches not of Penny Mac’s making. Nicholas Groetken and Nicholas Batten were very helpful as we navigated the issues we faced.

Samson Nargizyan Worst loan officer will not call you back. He literally would say he will call me back in 5 mins then never call or email back. If you get him just hang up and call back

Tay called my office looking for my manager and she had the worst attitude ever!! I was unable to hear her and when I would gently ask to repeat herself, she was almost screaming at me from her frustration. I asked her for a call back number because MY MANAGER was not available and she HUNG UP ON ME.!! I'm a customer service rep myself and love what i do. If you have no patience, find yourself a new job Girl. Business will not run good with her horrible customer service!

Great service from Mr Rory Shanahan, our Loan Officer and Mr Christopher Keppler, our Loan Specialist. They are both very knowledgeable and go the extra mile to keep you up to date throughout the loan process.

PennyMac is a great mortgage company from first time loans to streamline finance. I have dealt with other company’s over the years, but PennyMac is #1.