Logix - Pasadena Branch S Lake Ave, Pasadena

Literally every time I get off the phone with Logix I want to find a way to broadcast to the world how amazing it is to have them as my bank. I call them whenever I want with small or big questions, and it feels like I'm just calling up a friend of mine who always answers the phone. No wait times, no redirected calls, and the demeanor of the people on the other side is genuine-- not dripping with corporate platitudes and inauthentic personas. It's been like this for 10 years. Love Logix.

Thank you Mark Perara CRPC for providing my husband and I with your exceptional knowledge, extraordinary Financial consulting services and assistance during our retirement transition. Thanks you for really listening and providing great profolio options for our 401K rollover, Not to mention your unprecedented patience explaining each nuances. Thank you for assuring us we were on the right path all those years ago! We extend our gratitude not only to you but also to Nancy Soto FSO who remembered us weeks later re: calendar. There are so many reasons why my family loves banking with logix from the fantastic friendly.... positive amazing customer service experience to the financial products... but most of all is just how beautifully we are always treated and how great they makes us feel. Outstanding! Naomi and and Daniel.

Love the customer service! Wande was also great at advising a 1st time home loan applicant. Too bad a bunch of jerks decided to invest, but not live, in Pasadena. I hope, hope, hope they all lose their shirts!!!!

Logix offer great services that other banks don't have and the staff is very friendly and helpful. Jason Teng is the best banker ever, I haven't seen a banker so professional in the last 10 or 15 years with Chase or BOA. Thank you Jason.

I needed a personal loan and I went into the Pasadena Branch yesterday. I met with Mr. Jason Teng who was warm, welcoming, professional and made me feel very comfortable. By 5:00 p.m. today, the money had been deposited into my account. I haven't applied for a loan for many many years, but I do not remember it being this quick and easy. Thank you Mr. Teng for helping to make this transaction go so smooth and quick. I appreciate you.

Very friendly, knowledgeable, and efficient staff. Edit/addendum: Just spoke with their account specialist Cynthia at their 800 line. She is a true gem and very helpful, and I was able to quickly get what I needed. Highly recommend! Everyone here goes above and beyond--stellar customer service!

1000 times better than a bank. Free parking, coffee, NEVER a long line, friendly. Plus credit unions put money back into our community.

Horrible customer service. Red tape galor. If you need to finance anything with them beware. In hindsight I should have known when we financed our RV with them that the dealer when he said he didn't have a good experience getting a mortgage through them we should have went elsewhere. All we needed was a check signed for an insurance claim and it took over 60 days to get this accomplished. Now on top of that my wife spent 3 hours in the branch and after it's all said and done she is being forced to cash the check and deposit it at the bank and we can't get the funds out until the hold clears. Let them blame their policy all they want I really don't care. We did everything they asked and we still got hassled.

Clean environment, friendly staff. I’ve had extremely smooth banking experiences at this Pasadena location from common teller transactions to refinancing my car. Drew Barrett is a standout manager. Answers all my emails and phone calls quickly and with solid, detailed information. I heard he plays a mean bass guitar too 🤣

Chris introduced himself, asked us what we were there for, and then listened to my story. As soon as I finished, I knew that he was a very genuine guy, and friendly. He made the process very easy and did most of the work for us. Because we had been proactive and paid more and did so for an entire year, and we also had credit card accounts with them, we were able to finally get approved. Thank God. And you know what? Chris says, "You guys get a little lower rate because one of your birthdays just passed." That's when I knew who I was going to be getting auto loans from for the rest of my life. Super low interest rate, like nothing pretty much. He got the paperwork ready and we just signed the dotted lines. He also helped us get a refund on the GAP coverage we had purchased from the dealership and offered BETTER GAP coverage for a lower price. Yup. This place is off the charts, guys. We also had the opportunity of meeting Wonde, who gave us some great advice after I asked him how long I should wait before considering trading in my car for a new one. They have free ATM access at every 7/11. With the correct qualifications, you get no fees on pretty much everything in terms of having a checking and savings account. I've recommended two people, one of which ended up getting an auto loan and the other got re-financed, like myself. I got $50 per person almost like the day after they signed the deal. Come to Logix and see how they can help you. I now drive my car and I love it, and feel calm because I know I'm not getting charged down on interests rates.