PenFed Credit Union Barclay Dr, Alexandria

Tigist Asfaw processed our auto loan. She was extremely helpful in going over the process, discussing the loan details that fit our needs. Went out of the way to help us get the right discounts. She even helped us set up the online account for autopayments. I would definitely recommend to ask her by name. Thanks, Tigist.

Is it really true that I have to come into a branch (of which none are publicly accessible in my state) just to change the phone number associated with my online account? This is what I was told on the phone and that seems so absurd in the height of a pandemic.

Closed the door in our face at exactly 7:01 when we came out all the way from Alabama. Now we have to spend the night. 1 MINUTE LATE!! Very bad location penfed shouldn't be treating their clients like this. All the negative reviews are right. STAY AWAY!

PenFed Is a great credit union! What other bank is open this late at any location? Keep up the good work!!

We had to create an Estate account when our son died. The staff was very helpful in accomplishing this.

Bank is ok, been dealing with them for over 30 years. Loan dept is a total wreck. You will never get the advertised rate, it will take you twice as long to close, and the frustration is worth looking elsewhere

The young man that helped me was very respectful patient and he made sure he explained everything

I been a member for years all ways great service with a smile friendly staff a must go to if/for members join if you can.

I got a wonderful service here and Muhammad Shahid was the one I talk to, he is so professional and very friendly. Thank you

Knowledgeable and friendly personnel, willing to solve the client's requests.