Pacific Western Bank Marsh St, San Luis Obispo

Bank charged me an $11 service fee. Online customer service never responded to my emails asking what the fee was for. Had to go to the bank in person, and they could not prove why I should have been charged. Finally they agreed to refund me since multiple people couldn’t figure it out. Had me sign for the refund, then told me it would be in my account and that I could see the refund online. Afterward I told them I wanted to close the bank account. Teller refused to close the account and said I had to come back the next day...no explanation as to why. Then the manager, Eric, called me after I left and told me he would not refund me the service fee if I closed the account. Seriously? Worst service I’ve ever experienced at a bank. Beware of this bank. Definitely closing the bank account after hat stupidity...

As a small business owner who has had frustrating experiences with other banks in SLO, I can't tell you how grateful I am to Ryan Maxwell and the entire staff at PWB for such a great banking experience. Ryan set us up with an account that specifically fit our needs and continues to stay active in our business relationship- a unique personal touch absent among bankers today. I consider PWB an invaluable part of our business team and cannot speak more highly of them.

Great downtown location with outstanding service! Ask for Ryan Maxwell, he will help with all of your banking needs!

The team at Pacific Western have been helpful in pushing our buissnes forward we wouldn't know what to do without them.

Great bank, very nice people and happy with their service.

Lousy service!!! I went in to close my deceased mother's account, so I could pay the taxes owed. They denied me and guess who is liable for the taxes due???!! ME!!!!!!!!!!!