Oxford Bank (Ortonville Branch) S Ortonville Rd, Ortonville

Changed review to 1 star today because Oxford Bank needs huge improvements in customer service. Also why is it so complicated to change our address? I shouldn’t have to email someone three times in order to get this!

I am a small business owner who has been impacted by the covid 19 business closure order. I previously did all of my business banking with a large bank I will not name here. After several weeks of trying to get a loan application in for the Cares Act (with no call back from my bank), I reached out to Oxford Bank. The experience was amazing. Within hours I was contacted by a real person who walked me through the process. Once my application was in, I was updated by email and phone (by an Executive of the bank no less) on a regular basis.....and within 2 days I received a loan approval!!! Thank you Oxford Bank. It's obvious you care about small business, your customers, and people in general. You have my full respect and appreciation. You also have a new loyal customer.

This place used to be amazing. Friendly staff who always took the time to help me. Recently it’s gone downhill. I don’t recognize anybody who works there and everybody is cold or has an attitude. Nobody wants to actually work, they seem annoyed when you come in and ask for help.

Online banking is not the best but overall good staff.