ORNL Federal Credit Union S Illinois Ave, Oak Ridge

I was uncomfortable after a call I had placed to the fraud center. So, I called the local call center instead to figure out what was happening with my account. Kelly in the call center did an excellent job. She spoke clearly and I could follow and understand what she was telling me.. My nerves about the situation is feeling much better now. She needs some kudos on an early Sunday morning. Thank you Kelly.

I have been tossed around from department to department like a ping pong ball for the past 2 hours. Sad part is this isn't the first time this has happened. Horrible customer service. You'd be better off banking with a corporation who hates you.

My boyfriend and I just came to this bank and we never experience such bad customer service, with some woman name katy and we was trying to cash a check that had both our names on it and we had our id's and then Katy says "she only needs one ID! When we asked dose she need my ID she said, that my boyfriend account was responsible incase any money was due elsewhere... what ever that means?! She acted like she hated her job

Car loan. I am purchasing a $26,000 vehicle; $11,997.00 Down and a loan from ORNL for $16,023.00 with a great interest rate. On 11/23/2021 we completed the loan process and were told by the WalMart branch in Oak Ridge,TN. More Than Once, the check would be mailed to Carvana WITH tracking info.. my car was supposed to be delivered on Nov 30th.. Carvana still has not received the check and it's Dec 2nd. Ive contacted ORNL again today and learned they mailed the check through regular mail, NO tracking info.. $16k, not tracked. Who does that?!?! If we needed to pay for Tracking we would have but nothing was said about that. ORNL also informed me they do not consider the check lost until after 30 days! It was to be mailed to Carvana in Nashville or Knoxville. ORNL does not even know where it was sent. I do not appreciate having been lied too about the tracking. I am upset they cannot even tell me where they mailed the check. I don't have a clue if I will even have my car by Christmas. Signed Very Disgruntled ORNL member!

Oak ridge Walmart branch is my favorite...they are always friendly and take care of any needs I have...I've been a member for 25 years

This is the same review I gave the main branch location but feel the same about this location. As follows: I've been banking here for over 20 yrs. Outstanding staff and service. Knock on wood I've NEVER had any issues here. The online banking and mobile app are great as well. I wouldn't ever go back to a traditional "bank".

Better have your own pen when you go through the drive-in service. They need to provide one at the station.

Very good place to do business. Staff very pleasant , courteous and helpful.

Great bank, never had hidden fees, atm works fine.

This location is open later than the main one in town, which is great.