Y-12 Federal Credit Union Lafayette Dr, Oak Ridge

I applied to open an account. I never had a credit report pulled into the decision process of opening a checking account. This hit my experian account as a hard inquiry and I never applied for credit. It dropped it by a point. They also used chex system, so why did they pull a credit report?! On top of that, I was still denied. I am ticked! That is very messed up.

I love Y-12. We get fast friendly service 110% of the time.

Y-12 is the best place for customer service. All the employees are very knowledgeable, professional, and friendly.

The WORST y12fcu branch to date. I live in Oak Ridge and drive allllllllllll the way to Kingston Pike in Knoxville just to do my banking. Everyone at this branch is rude and hateful. Not to mention I spend at least 30 minutes waiting when I do have to go there. When I go to the Kingston Pike location, I never have to deal with what I do when I go to this location. They closed my account for no reason without telling me. They refuse to give me paper billing when I’ve asked SEVERAL times. They say they send an email notification when it’s time to make my loan payment, but I’ve been paying on that loan for over 2 years and have received less than 6 emails. My payment due date is different every time i ask them when it actually is. Because of this, I get a late fee almost every month. When my checking account was open i had t setup for my bills to automatically come out and y12 kept refusing them even tho i had already went into the bank and told them i needed these authorized. Because of this, my electricity got cut off for 4 months in a row, but no one wanted to reimburse me for the disconnection or reconnection. Lol imagine that. 10/10 would never recommend y12fcu to anyone, but especially this location.

Super nice and easy to work with

Just opened account last week at Maryville branch csr left me waiting 10 minutes while she talked to a friend. Seemed more interested in selling me insurance than opening account. Didn't explain anything about account and didn't tell me how to get checks. Told her my vehicle has a wheelchair ramp and she didn't add it to quote. CSR was not friendly or helpful at all.

Love this credit union always have...the tellers are great and the customer service reps are great also!

Low fees and great customer service. They will have my business as long as this continues.

Great place to bank. Reasonable fees and rates. Friendly and helpful staff.

Helpful, patient, and friendly. I'll gladly do business with them over and over again.